https://community.bt.com/t5/EE-TV-YouView/EE-BT-TV/m-p/2388758#M79388 <P>I am unable to watch live tv, error code IPC6007 and also unable to watch recordings, error code IPC6029.</P><P>Tried rebooting and checking all software updates. Unable to check app updates due to error</P><P>&nbsp;</P><P>thanks</P> Wed, 12 Jun 2024 18:35:27 GMT Robertdonachie 2024-06-12T18:35:27Z https://community.bt.com/t5/EE-TV-YouView/EE-BT-TV/m-p/2388758#M79388 <P>I am unable to watch live tv, error code IPC6007 and also unable to watch recordings, error code IPC6029.</P><P>Tried rebooting and checking all software updates. Unable to check app updates due to error</P><P>&nbsp;</P><P>thanks</P> Wed, 12 Jun 2024 18:35:27 GMT https://community.bt.com/t5/EE-TV-YouView/EE-BT-TV/m-p/2388758#M79388 Robertdonachie 2024-06-12T18:35:27Z https://community.bt.com/t5/EE-TV-YouView/EE-BT-TV/m-p/2388760#M79389 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/336758">@Robertdonachie</a>&nbsp;</P> <P>Use the "Message Now" link here <A href="https://www.bt.com/help/contact-bt/technical-support/tv" target="_blank">https://www.bt.com/help/contact-bt/technical-support/tv</A></P> Wed, 12 Jun 2024 18:46:34 GMT https://community.bt.com/t5/EE-TV-YouView/EE-BT-TV/m-p/2388760#M79389 Keith_Beddoe 2024-06-12T18:46:34Z https://community.bt.com/t5/EE-TV-YouView/EE-BT-TV/m-p/2388761#M79390 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/336758">@Robertdonachie</a>&nbsp;</P> <P>the advice given at </P> <P><A href="https://www.bt.com/help/fix-your-bt-error-code-problem" target="_blank">https://www.bt.com/help/fix-your-bt-error-code-problem</A></P> <P>is</P> <P><EM><SPAN class="search-results-content">if you still see the error message then try restarting your equipment by following these steps:</SPAN></EM></P> <UL> <LI><EM>First, restart your Hub</EM></LI> <LI><EM>Wait for the broadband light on your Hub to go blue</EM></LI> <LI><EM>Restart your TV box, using the power switch on the back</EM></LI> <LI><EM>Now check if you still receive the error</EM></LI> </UL> <P><LI-WRAPPER></LI-WRAPPER></P> Wed, 12 Jun 2024 18:47:40 GMT https://community.bt.com/t5/EE-TV-YouView/EE-BT-TV/m-p/2388761#M79390 zulu17 2024-06-12T18:47:40Z https://community.bt.com/t5/EE-TV-YouView/EE-BT-TV/m-p/2388764#M79392 <P>I am on the BT chat but is taking forever <span class="lia-unicode-emoji" title=":see_no_evil_monkey:">🙈</span></P> Wed, 12 Jun 2024 19:04:16 GMT https://community.bt.com/t5/EE-TV-YouView/EE-BT-TV/m-p/2388764#M79392 Robertdonachie 2024-06-12T19:04:16Z https://community.bt.com/t5/EE-TV-YouView/EE-BT-TV/m-p/2388765#M79393 <P>Yeah I have tried this thanks but no joy <span class="lia-unicode-emoji" title=":weary_face:">😩</span></P> Wed, 12 Jun 2024 19:04:44 GMT https://community.bt.com/t5/EE-TV-YouView/EE-BT-TV/m-p/2388765#M79393 Robertdonachie 2024-06-12T19:04:44Z https://community.bt.com/t5/EE-TV-YouView/EE-BT-TV/m-p/2388769#M79394 <P>This has now been resolved via chat taking me finally through a soft factory reset to enable me to save all my recordings <span class="lia-unicode-emoji" title=":thumbs_up:">👍🏻</span><span class="lia-unicode-emoji" title=":thumbs_up:">👍🏻</span></P> Wed, 12 Jun 2024 20:09:38 GMT https://community.bt.com/t5/EE-TV-YouView/EE-BT-TV/m-p/2388769#M79394 Robertdonachie 2024-06-12T20:09:38Z