This topic

Migrating from BT TV to EE TV (Pro Boxes)

BenSCR — Wed, 12 Jun 2024 10:40:42 GMT

I received my EE Broadband equipment today, after migrating from BT Broadband yesterday.

I’m wondering as EE is a subsidiary of BT if I’ll still be able to plug my BT TV Pro Box in to my television and still be able to what my recordings. Or will my BT TV Pro Box no longer work once my all my EE Broadband equipment has been set up?

Re: Migrating from BT TV to EE TV (Pro Boxes)

Keith_Beddoe — Wed, 12 Jun 2024 10:42:08 GMT

As you are now an EE customer, you need to post on the EE forum https://community.ee.co.uk/

EE are a separate company within the BT Group.

Re: Migrating from BT TV to EE TV (Pro Boxes)

Midnight_Voice — Wed, 12 Jun 2024 15:12:23 GMT

@Keith_Beddoe @BenSCR @DarrenDev

Pretty certain DarrenDev said such ‘crossover’ topics were still OK here.

Though of course I can’t find the posting to check the exact context 😢

Re: Migrating from BT TV to EE TV (Pro Boxes)

DarrenDev — Wed, 12 Jun 2024 15:14:45 GMT

Yes, either forum is fine.
@BenSCR has already posted on the EE community and I've replied.

Re: Migrating from BT TV to EE TV (Pro Boxes)

zulu17 — Wed, 12 Jun 2024 16:29:07 GMT

the thread on the EE community with further information and replies is at

https://community.ee.co.uk/t5/TV/BT-TV-to-EE-TV/td-p/1396137

Re: Migrating from BT TV to EE TV (Pro Boxes)

Midnight_Voice — Wed, 12 Jun 2024 21:13:15 GMT

@zulu17 @DarrenDev

Just to clarify, perhaps for the benefit of those thinking of switching from BT to EE broadband:-

If you take the Pro box option with EE, your existing Pro box will no longer play recordings you made under BT of the IP channels - Now, various other sports channels, and even from the Freeview channels if you took the IP, rather than terrestrial aerial, option and recorded them under that?

But terrestrial Freeview channel recordings will remain playable?

So this is another potential downside to IP reception of the ‘Freeview) channels, and also indicates that EETV from EE is not the same as EETV from BT?

Re: Migrating from BT TV to EE TV (Pro Boxes)

zulu17 — Wed, 12 Jun 2024 21:34:11 GMT

@Midnight_Voice My understanding . No recordings are deleted unless a box is 1 factory reset, 2 you elect to delele them or 3 you elect to auto delete when box gets full. Existing Aerial mode terestrial nrecordings should therefore always be playable. IP recordings would be playable or not depending upon how the move from BT to EE is handled.

Re: Migrating from BT TV to EE TV (Pro Boxes)

Midnight_Voice — Wed, 12 Jun 2024 21:52:59 GMT

@zulu17

Thanks.

Agreed about generally no deletions, something we hadn’t touched on. But in that thread you quoted, @DarrenDev @says:-

‘…the TV Box Pro will currently continue working in a limited capacity after you switch to EE Broadband. You'll lose access to IP channels (including Internet mode) and any recordings of those channels”

which I interpret as not playable going forward no matter what, and not ‘playable or not depending on how the move is handled’.

But perhaps I have this wrong?

Re: Migrating from BT TV to EE TV (Pro Boxes)

zulu17 — Wed, 12 Jun 2024 22:06:13 GMT

@Midnight_Voice looking at the particular scenario it seems that customer is switching to EE Broadband but not looking to take EETV as part of that migration.

Re: Migrating from BT TV to EE TV (Pro Boxes)

DarrenDev — Thu, 13 Jun 2024 04:16:31 GMT

Correct @zulu17 - this customer says he has NOT taken an EE TV subscription, which is why those channels will cease. Switching from EE TV on BT Broadband to EE TV on EE Broadband is exactly the same service - it's the lack of TV subscription that is causing the change of behaviour.

Re: Migrating from BT TV to EE TV (Pro Boxes)

Midnight_Voice — Thu, 13 Jun 2024 07:25:28 GMT

@zulu17 @DarrenDev

Ah, I see - please forgive me, I was entirely misled by the heading talking about migrating to EE TV 😢

Which you are saying @BenSCR actually isn’t doing.