This topic

Re: Prime freezing and crashes on BT TV

John99999 — Tue, 18 Jun 2024 19:42:14 GMT

Hi.

I had a similar problem to @bob46 but only with the Prime app, however as well as the video controls being extremely sluggish (eg approximately 10 seconds to respond to pause) all other buttons on the remote were locked while the app was active, even the volume, and all I could do to recover was power cycle the box. Carrying out the process suggested by @Neil0 has not improved the video control sluggishness one iota. However I can now switch to other apps or go back to TV channels without the powercycle.

Re: Prime freezing and crashes on BT TV

brimar — Sat, 01 Jul 2023 11:38:38 GMT

Although this has worked for the previous bob46. It most certainly NOT worked for me.

Once more, I am paying through the nose, for a service that I cannot use.

It's about time BT got this sorted!

Re: Prime freezing and crashes on BT TV

Weerab1983 — Wed, 19 Jun 2024 12:12:55 GMT

Prime video is an amazon service, so they would need to resolve the bugs on the youview app.

I would advise using another streaming device to access prime video in the meantime, which will also allow you to watch free FAST channels including CNN etc.

Re: Prime freezing and crashes on BT TV

brimar — Wed, 19 Jun 2024 15:42:12 GMT

That's all very well. I have streamed through an Apple TV Box without any problems. But, I am still paying BT through the nose, for SOMETHING THAT DOES NOT WORK PROPERLY. As I have said many times before. COMPLAIN. COMPLAIN. COMPLAIN.

Re: Prime freezing and crashes on BT TV

Weerab1983 — Wed, 19 Jun 2024 17:28:14 GMT

Well you have complained but the prime video app won't be fixed overnight

Re: Prime freezing and crashes on BT TV

brimar — Thu, 20 Jun 2024 07:27:31 GMT

That's quite funny. Fixed " over night ". This problem has been on going for months, if not years.

Re: Prime freezing and crashes on BT TV

zulu17 — Thu, 20 Jun 2024 18:20:56 GMT

@brimar are you still using one of the humax variant (T2100 or T4000) boxes ? If so consider discussing moving to the Box Pro.

That said even moving to the Box PRo won't currently get you the latest Prime app as its drivers need update.

Re: Prime freezing and crashes on BT TV

brimar — Thu, 20 Jun 2024 18:46:10 GMT

Thank's for that. Zulu17. Yes, I am still using the T2100. But, if changing to the PRO box will not make any difference, there is not a lot of point. Is there ?

Re: Prime freezing and crashes on BT TV

zulu17 — Thu, 20 Jun 2024 19:58:27 GMT

Realistically @brimar the DTR2100 was launched according to reviews of the time c Feb 2014 so it is over 10 years old from launch. Typically PVR type functionality (eg viewing aerial channels/recording them) tend to continue to work well and PSB players are maintained to provide at least basic level of catchup/ondemand of their PSB content.

Commercial subscription apps tend to have to continue to develop & compete by adding more features and content so eventually there will come a point where they would struggle to run as effectively on older tech boxes compared with more recent tech.

So i would expect you get a better level of performance than you are experiencing if you did move from the T2100 assuming that your issues are not being caused by a broadband problem.

The main issue with the PRO box currently not having the latest functionality is I understand related to an upgrade to its drivers being needed to allow Amazon to update the Prime app to include its FAST channels. (there is also a bit of a two tiered functionality depending upon hardware as to whether the Amazon app has Rewind, pause and fast forward available on its own live sports streams).

Re: Prime freezing and crashes on BT TV

Weerab1983 — Thu, 20 Jun 2024 20:16:42 GMT

Also it looks like Netflix basic support is going to end on the T2100 as it won't support Netflix with ads and Netflix basic without ads is being withdrawn

https://community.bt.com/t5/TV-Content-including-TNT-Sports/Netflix-Basic/td-p/2389941

Re: Prime freezing and crashes on BT TV

zulu17 — Thu, 20 Jun 2024 23:07:40 GMT

@Weerab1983

That thread wrt NETFLIX deals with a scenario where a person is taking a subscription direct with NETFLIX , people with EE TV packages typically Entertainment and Big Entertainment currently have NETFLIX Basic as part of the package pricing. Not aware of EE TV having yet made any announcement of changes to the NETFLIX package included in those packages. nor any change of support for the T2100. (just that those having the NETFLIX with ads sub would need to use a compatible device as that subscription will not run on the box which is the current situation)

Re: Prime freezing and crashes on BT TV

brimar — Fri, 21 Jun 2024 07:16:28 GMT

I appreciate what you are saying zulu17, but I think I will wait a while with regard to the PRO box, to see if they can sort it.

By the way, the problems are not broadband related. Everything else is fine.

Re: Prime freezing and crashes on BT TV

brimar — Fri, 21 Jun 2024 07:22:37 GMT

Thank's Weerab 1983.

I have my Netflix through my BT package. So, we wait to see what is going to happen about this.

Re: Prime freezing and crashes on BT TV

Weerab1983 — Fri, 21 Jun 2024 08:53:56 GMT

@zulu17 if Netflix are ending Netflix Basic at some point you won't be able to get it whatever your package was when you took out the contract.

I am sure you will agree that it's not unusual for services to be added or discontinued while your in contract.

Re: Prime freezing and crashes on BT TV

brimar — Fri, 21 Jun 2024 09:49:52 GMT

Totally agree Weerab1983, but I'll wait and see what they come up with.

Re: Prime freezing and crashes on BT TV

Midnight_Voice — Fri, 21 Jun 2024 13:33:57 GMT

@brimar @John99999 @Weerab1983 @zulu17

If the Prime app is broken, it’s not broken for everyone everywhere.

I’ve just run it up on my T2110, and while it’s certainly slower than a slow thing to respond, it did work, and went through the Pink Floyd documentary without incident.

Its response is quite acceptable on my T4000 though, and again it behaved itself there.

Re: Prime freezing and crashes on BT TV

brimar — Fri, 21 Jun 2024 15:10:49 GMT

Yes. Midnight. It is quite strange, that it works better for some, than others. As I posted some months ago. Having spent some time with the online help team, " something " was done to my system, and, since then, although the Prime app is very slow, as you say, I can watch a film or a sports match, without it buffering or dropping out. So it's not a complete disaster.