This topic

If my service is not as expected

LondonCelt — Thu, 11 Jul 2024 17:18:01 GMT

Hi.

Just moved house. Got a year left on my EE TV contract. Where I have moved I have very poor TV signal. Tried everything. It has a TV aerial socket but when connected I get about 6 channels. It's a rental property so can't change it. Tried about 6 different indoor arrivals all to no success. So I've had to go IP mode. It really is terrible because you lose so many channels.

Is there anyway of getting out of my contract due to service missing so many channels?

Just not impressed with BT /Ee TV.

Thanks in advance

Re: If my service is not as expected

NeilO — Thu, 11 Jul 2024 18:34:48 GMT

@LondonCelt I'm sorry to see you're experiencing proiblems with your aerial provided freeview channels. BT are not responsible for the freeview channels that are provided via your aerial so you can't get out of your contract for this reason. Aas an EE TV customer you can get TSG to insall a new areial for £30. Maybe your landlord would agree to cover the cost?

Order an aerial

Aerial appointments are available to EE TV customers for £30 (including 20% VAT). An engineer will come out and ensure that an aerial is up and working. That might mean fixing an existing one, or fitting a new one.

To place an order, call our TV technical help team on 0330 123 4150.

Neil

Re: If my service is not as expected

Lսkе — Thu, 11 Jul 2024 18:52:31 GMT

For context, is it that the location of your new home isn't suitable for a fuller DTT reception, even if the aerial install was of reasonable standard?

Re: If my service is not as expected

LondonCelt — Thu, 11 Jul 2024 20:13:09 GMT

Thank you. I will look into this.

Re: If my service is not as expected

Jones_01 — Thu, 11 Jul 2024 21:12:50 GMT

@LondonCelt

If you put your postcode into the Freeview Channel Checker, it will tell you what channels you can expect to be able to receive at your address.

https://www.freeview.co.uk/freeview-channel-checker

Re: If my service is not as expected

TimCurtis — Fri, 12 Jul 2024 08:38:03 GMT

@LondonCelt

If you plug the aerial feed directly into the TV so not going via the Youview box what is your TV reception like and what does the TV show as it's quality & strength of signal?

Re: If my service is not as expected

LondonCelt — Fri, 12 Jul 2024 09:08:46 GMT

It's exactly the same unfortunately.

Going to look into getting the aerial through BT. But don't think landlord will agree.

Does anyone have any tips on the best indoor aerial to buy. Tried many but they are mainly around the £20 mark. Maybe if I pay abit more it might help?

Re: If my service is not as expected

Anonymous — Fri, 12 Jul 2024 10:34:34 GMT

@LondonCelt

"Does anyone have any tips on the best indoor aerial to buy."

I understand the issue that you may have getting permission to have an external aerial installed, but unfortunately, an indoor aerial is rarely as good as a properly installed external one - however much money you spend on an indoor one.

Whereabouts in the country are you? If you can provide the postcode of a nearby pub or shop, (not your own), then there are online predictors that will give an indication if an indoor aerial is likely to work at all.

As an example, I live in Milton Keynes. We are about 25 miles from Sandy Heath, which is our local main transmitter. Before I installed our TV aerial outside, I tried the same aerial in the loft: it didn't work, lots of picture breakup - but outside, at about the same height, it works perfectly.

Re: If my service is not as expected

LondonCelt — Fri, 12 Jul 2024 11:21:42 GMT

I'm in Essex. So really shouldn't have much trouble getting channels but for whatever reason I do.

Re: If my service is not as expected

Anonymous — Fri, 12 Jul 2024 11:29:03 GMT

@LondonCelt

Essex is a large county.

If you aren't willing/able to provide a local postcode, do you know which transmitter covers your area? It could be Crystal Palace, Sudbury, Bluebell Hill or Rouncefall - or possibly even another one. How far are you from that transmitter?

Re: If my service is not as expected

Midnight_Voice — Fri, 12 Jul 2024 14:26:22 GMT

@LondonCelt

6 is a very low number of channels. Assuming that is not just poetic licence, you should get some 33 TV channels, counting SD and HD separately, plus some radio ones also.

If you look at this list:-

https://www.freeview.co.uk/corporate/platform-management/channel-listings-industry-professionals

Clicking on Mux at the top to sort by Mux, then if you are in a Freeview Light transmitter area, you only get channels from Muxes BBC A, BBC B and D3&4, and you don’t get any from ARQ A, ARQ B, or SDN.

But if you really only get 6 channels, then there is something seriously wrong with the feed to your TV, and you should contact your landlord to get this put right, or at least to let you put it right.

Even if you are getting the full complement of Freeview Light channels, all is not lost; you may be able to get to a more distant full Freeview transmitter by using an aerial suitable for DXing. Though I doubt the BT deal would run to one of those, and there may be restrictions about visible aerials where you live. House or flat, by the way? Things can be more complicated with flats, especially if it’s a communal aerial.

I would echo the advice to talk to a local aerial installer (really local, not just somebody on the internet pretending to be local, of which there are all too many 😢) to see what your options are.

Re: If my service is not as expected

LondonCelt — Fri, 12 Jul 2024 15:53:21 GMT

Thank you all for your responses

Through the aerial socket on the wall I get 6 channels. I think the aerial is in the loft as I can't see it on the roof. We are not allowed to go into the loft and check because of health and safety reasons

Through an inside aerial I get alot of channels. Only problem is they constantly break up and keep getting the no signal notification. Have tried moving the aerial everywhere but with no success. Tried boosters etc nothing seems to work.

Not sure what to do as I'm in a contract for another year but I can't receive many channels which we watch

Re: If my service is not as expected

TimCurtis — Fri, 12 Jul 2024 15:54:02 GMT

@LondonCelt

I'm in the SS7 area & I get everything loud & clear.

There's no harm in giving your postcode or atleast the first part that I've given.

Re: If my service is not as expected

LondonCelt — Fri, 12 Jul 2024 16:01:27 GMT

No problem. I'm RM3

Re: If my service is not as expected

TimCurtis — Fri, 12 Jul 2024 16:21:00 GMT

Got to be an aerial issue as in the Romford area you should get great reception from Crystal Palace.

I'd have a word with your landlord.

Re: If my service is not as expected

Anonymous — Fri, 12 Jul 2024 17:25:48 GMT

@LondonCelt

You said in a earlier post, "I think the aerial is in the loft as I can't see it on the roof."

How old is the property that you live in roughly?

I have heard that it was common, (maybe still is?), for house-builders to cable up with coax for TV points etc, but not actually fit an aerial. So it could be that in your loft you just have a cable with no aerial attached. If that is the case, it would certainly explain your problem.

"We are not allowed to go into the loft and check because of health and safety reasons"

Is it possible for you to stick your head up through the hatch just to look - without actually going in to the loft?

Re: If my service is not as expected

LondonCelt — Fri, 12 Jul 2024 17:01:43 GMT

Landlord (which is a housing association) has actually put a lock on the loft so we have no access. It is actually ridiculous but nothing I can do.

Re: If my service is not as expected

Midnight_Voice — Fri, 12 Jul 2024 17:24:51 GMT

@LondonCelt

I don’t know if this applies, but if you have an aerial that needs a masthead amplifier, and there is no mains in the loft, then it’s usual to have a small box that plugs in the mains, and sends the required power (12v or so) up the aerial cable.

When people don’t know what the box is for, they often disconnect it, or switch it off, which weakens the signal enormously.

It might be that this applies here; have a look for such a box in the aerial chain, and if there is one, and it’s switched off, switch it on again.

Re: If my service is not as expected

Anonymous — Fri, 12 Jul 2024 17:28:09 GMT

@Midnight_Voice

"I don’t know if this applies, but if you have an aerial that needs a masthead amplifier, and there is no mains in the loft, then it’s usual to have a small box that plugs in the mains, and sends the required power (12v or so) up the aerial cable."

Some TV's and recorders can also do this - possibly 5 volts.

Our old BT Youview T2100 and T4000 had that facility ISTR, so the Pro Box might also be able to do it?

Re: If my service is not as expected

Midnight_Voice — Fri, 12 Jul 2024 20:49:04 GMT

@Anonymous

No DC on the aerial connections of my DTR-T4000, certainly.

And I’m not sure it would be a good idea to supply a DC voltage to anything in the aerial chain that wasn’t expecting it.