This topic

EETV Not working With New Asus Router RT-BE88U

djayyy — Thu, 18 Jul 2024 15:50:34 GMT

Joined EE TV and BT Broadband back in January and due to the poor WIFI performance I purchased a new router. I did some research into it and I was under the impression that I could make the IPTV work by changing the settings on the router under the IPTV page.

I have searched the forums but no matter what settings I try it just does not want to work. All of the apps work perfectly, Now TV etc but not the EE TV. The guide appears fine, but when I select a channel I just receive an error.

Has anyone got this working at all? Would rather use the ASUS router as the WIFI coverage is superb in comparison.

Re: EETV Not working With New Asus Router RT-BE88U

Midnight_Voice — Thu, 18 Jul 2024 21:24:58 GMT

@djayyy

What’s the error message, exactly?

Have you got multicast set up correctly?

Re: EETV Not working With New Asus Router RT-BE88U

djayyy — Thu, 18 Jul 2024 22:36:23 GMT

Hi @Midnight_Voice

Under the iptv tab I have it enabled as below. I have also tried the different IGMP versions 1-3 but no change. I have also tried to enable IGMP snooping under Wireless\Professional tab.

Select ISP Profile

None

Choose IPTV STB Port

None

Special Applications

Use DHCP routes

Microsoft

Enable multicast routing

Default IGMP version

Enable

IGMP v3

Enable Fast Leave

Enable *

UDP Proxy (Udpxy)

Sorry, will get the exact error tomorrow as I have gone to bed now!! 😂

Re: EETV Not working With New Asus Router RT-BE88U

djayyy — Fri, 19 Jul 2024 07:38:39 GMT

Error message on BBC One HD is:

There’s a problem with your broadband which is affecting BBC One HD . Check the connection between your hub and router then restart the router. IPC6023

Re: EETV Not working With New Asus Router RT-BE88U

Midnight_Voice — Fri, 19 Jul 2024 07:49:22 GMT

@djayyy

Yes, that’s the error that says that multicast isn’t working, so that’s the area of concern.

BT/EE will politely decline to support anything but the router they supply - which I suggest you put back to see if that works for the moment, because if that gives the same error, then BT/EE will listen and investigate, and there are IPC6023 errors that are at their end, not yours, which they can fix.

And when, or if, it’s all working over their router, you can go back to adjust yours, secure in the knowledge that if you can get your Asus right, it will then work.

Re: EETV Not working With New Asus Router RT-BE88U

djayyy — Fri, 19 Jul 2024 08:28:17 GMT

@Midnight_Voice I can confirm the BT EE box works absolutely perfectly for the TV, no errors whatsoever it is only when I try my own 3rd Party router. I only wanted to change it as the WIFI signal was go poor in my house. I only had to move upstairs and the WIFI signal got cut in half. With the Asus router I am hitting at least double the speeds of the EE hub + 1 Extender.

It's definitely down to the Mulitcast settings on my router, as at one point I started to get audio, but I can't remember which settings I used as I had tried so many!

Re: EETV Not working With New Asus Router RT-BE88U

TimCurtis — Fri, 19 Jul 2024 09:07:18 GMT

@djayyy

That's one hell of a router you've bought and very new.

It's not unusual for there to be issues with such new devices so firstly I'd make sure you've got the latest firmware.

Re: EETV Not working With New Asus Router RT-BE88U

djayyy — Fri, 19 Jul 2024 09:27:08 GMT

@TimCurtis Hi, that's is true, I have checked for new firmware and also elected to try any beta firmware that is available but as yet there is nothing available other than the first release.

Re: EETV Not working With New Asus Router RT-BE88U

countrypaul — Fri, 19 Jul 2024 09:40:56 GMT

As you know the ipTV will work over the BT router have you tried Asus support for help in setting their "new"router as they have a customer service number as well as technical support over the web.

Re: EETV Not working With New Asus Router RT-BE88U

djayyy — Fri, 19 Jul 2024 10:16:08 GMT

@countrypaul Good shout, I have logged a ticket with their technical support to see if they can help.

Re: EETV Not working With New Asus Router RT-BE88U

naylor2006 — Fri, 19 Jul 2024 12:39:47 GMT

It can be finicky to get working but I can confirm it does:

Solved: Re: BT FTTP 900 & IPTV (EE TV Box Pro) - 3rd Party... - BT Community

Not just trolling for kudos but you may find the way I did it has more success.

I created an entirely new subnet and isolated a single interface to that subnet so the IGMP proxy only had one path, picked up the multicast packets at the WAN (eth0) and send to one physical port eth4 in my case. So my EETV Box is the only thing connected to eth4 via ethernet and is directly connected, no switching etc. Simple in one end out the other.

The other thing that can catch it out is that the PPPOE interface which handles your authentication sits on top of the parent WAN interface leaving the WAN interface (eth0) without an IP, whilst the WAN has no IP address the IGMP proxy will not function, it has to know where to grab the packets from. This is solved by manually setting an IP on that interface that you wont use for anything else.

Good luck with it and make sure you post the working config when you get back to help others, getting the TV to work can be tricky like I said and the more routers that we have the config for will really help the community.

Re: EETV Not working With New Asus Router RT-BE88U

djayyy — Mon, 22 Jul 2024 08:40:13 GMT

Hi, @naylor2006 many thans for the reply will take a look at trying to set that up. I have tried putting the box as a static IP outside of the DHCP range but that didn't work.

Will look at creating a new subnet and trying that way, I am still awaiting ASUS reply to my tech support case as well.

It could just be an issue with the firmware on the box, as I can see so many people have this working on other ASUS routers.

Re: EETV Not working With New Asus Router RT-BE88U

naylor2006 — Mon, 22 Jul 2024 08:57:00 GMT

Yeah I dont doubt that its possible, does that router support SSH so you can interface into the CLI?

You could then run a command to see what the proxy is doing....or lack of.

If its just GUI wizard based then its a bit click and hope!

Sorry if you already mentioned it, are you using WIFI to cast to the TV box? Generally I wouldnt do this anyway let alone on a 3rd party router. The IPTV box needs a stable connection regardless of how good WIFI can be, ethernet should always be used for IPTV IMO.

The problem with IGMP proxies can be that the Multicast packets are just re-broadcast to your entire network unless the router intelligently knows specifically which device to send them to...hence the need on my router to just give the IPTV its own LAN and send the packets there via the proxy, to avoid my entire default LAN getting potentially flooded.

You need to see some output from your router if it is discovering packets and if the proxy is working but i'd definitely only be testing this on Ethernet. Forgive me if you are.

Re: EETV Not working With New Asus Router RT-BE88U

djayyy — Mon, 22 Jul 2024 08:57:59 GMT

@naylor2006 yes it does support SSH but I don't have the knowledge to use that I'm afraid.

Re: EETV Not working With New Asus Router RT-BE88U

naylor2006 — Mon, 22 Jul 2024 09:01:11 GMT

Yeah but the commands will be just there in the manual, I dont claim to know how to just configure stuff via the CLI on the fly, I'm looking up commands.

You're not using WIFI are you?

Re: EETV Not working With New Asus Router RT-BE88U

djayyy — Mon, 22 Jul 2024 09:11:39 GMT

I have tried both WIFI and LAN. I am connected to the router through SSH now.

Re: EETV Not working With New Asus Router RT-BE88U

naylor2006 — Mon, 22 Jul 2024 09:16:15 GMT

See if there are any commands you can run that show the IGMP proxy status.....these commands will likely be in the Asus KB or their forums.

Re: EETV Not working With New Asus Router RT-BE88U

TimCurtis — Mon, 22 Jul 2024 09:42:43 GMT

@djayyy

As you've got the Pro box which works wirelessly and the Asus should support Multicast over wifi - there should be a specific settings for IGMP snooping etc for that under the Professional tab of the Wifi settings ( it is on my AC68U so likely the same) - then unplug the ethernet for the Pro and set it up for wifi and see if the problem is the same.

BTW you haven't got a switch anywhere in the network have you by any chance?

Re: EETV Not working With New Asus Router RT-BE88U

naylor2006 — Mon, 22 Jul 2024 09:48:48 GMT

Indeed you need to enable the snooping on WIFI but he mentioned he already tried that.

He is probably best off just getting it to work over wired at the moment, just removes another factor.

But like you say @TimCurtis if there is a switch in between the router and the TV this will break the service unless its designed to work with multicast etc...

I definitely think trying over at the ASUS forums is going to benefit here with this one, just make sure you come back and post the fix for anyone else!

Re: EETV Not working With New Asus Router RT-BE88U

TimCurtis — Mon, 22 Jul 2024 09:58:56 GMT

@naylor2006

@djayyysaid he enabled it but not that he'd tried IPTV over the wifi connection as far as I can see. The mention of over LAN & Wifi I think referred to SSH but I could be wrong.