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Netflix error nw-1-19

goonergolfer — Wed, 07 Aug 2024 20:35:51 GMT

I am unable to get Netflix to work via my pro box. It works on the TV and my phone but on the box I get a nw-1-19 error and it shows no connection to the netflix DNS servers.

I've followed all the advice right down to a couple of full resets of the box without success.

Please advise

Re: Netflix error nw-1-19

zulu17 — Wed, 07 Aug 2024 22:02:20 GMT

At what point do you get the Netflix error ?
Does Netflix app load ?

Do you get to select your profile and do you get the (NETFLIX ) index on the left hand side .
If so I believe close to the bottom you can select Get Help which has a few useful options including
Check your Network and Reload NETFLIX and Sign out.

Re: Netflix error nw-1-19

Midnight_Voice — Thu, 08 Aug 2024 06:56:19 GMT

@goonergolfer

https://help.netflix.com/en/node/12233#:~:text=Your%20device%20may%20not%20be,your%20device%20from%20reaching%20Netflix.

Netflix on your Pro box thinks it isn’t connected to the internet.

Do other apps on the Pro box, such as the BBC iPlayer, work OK?

Re: Netflix error nw-1-19

goonergolfer — Thu, 08 Aug 2024 10:08:48 GMT

The app does not load. It gets so far with loading the logo, then puts the message out with 3 options to try again, more details and exit. see attached

Do you get to select your profile and do you get the (NETFLIX ) index on the left hand side . No

Re: Netflix error nw-1-19

goonergolfer — Thu, 08 Aug 2024 10:10:20 GMT

Everything else on the box internet related works fine.

The link you kindly provided is the one I followed and went through all the steps.

Regards

Re: Netflix error nw-1-19

Midnight_Voice — Thu, 08 Aug 2024 10:49:01 GMT

@goonergolfer

I guess you’re at ‘contact your internet provider’ then 😢

I was going to suggest rebooting the router, but I see those instructions already covered that.

Re: Netflix error nw-1-19

zulu17 — Thu, 08 Aug 2024 11:31:11 GMT

I think I experienced this a while ago , my impression of the sequence of events was an Internet connection blip whilst Netflix was playing then the error subsequently appeared when next running. I switched to app on different device to continue viewing.

A few days later the issue was still there and I felt that probably a maintenance mode reset would be needed however didn't want to do one just then as I had the app access via other devices.

The problem cleared after the box received a normal software update so never did found out if a maintenance mode would have cleared it.