This topic

Moving House in the same house

dephead2004 — Sat, 17 Aug 2024 05:14:21 GMT

Asking for some advice and help please with EETV from the wise heads here.

Background

We have two addresses listed with Openreach at our home of 37 years. The old one and the new one. The old one L,SC is defunct at the Openreach fibre availability checker as there is no UPRN at this address. Through the superb actions of Openreach we now have the possibility of fibre at the new one, SCL, which has the correct UPRN and a NAD key both of which I have(?). Fixed within 2 days by amending the PON I think. Fibre is not available at L,SC and will never be a/c to a follow up from OR who suggest a Home Move.

So I get onto BT to discuss options for FTTP. It's the same physical house but BT have no record of SCL. They do not have a property registered as SCL only one called L,SC.

BT Services at L,SC are the full works ie Halo3+, Landline, FTTC BB, Complete WiFi, Battery backup (vulnerability needs). Cut us and we bleed purple and sometimes lime as we also have EETV .

I want to stay with BT as it all works well except for FTTP . There are reliability issues with FTTC

Action (and the reason for posting here)

Home Moves Warrington (excellent again) try a Home move (L,SC to SCL) and an error shows "You have multicast TV (ie EETV) which cannot be moved" . They say that the error might clear after a few weeks as the FTTP BB provisioning is new. They can close the EETV contract and start a new one. (The old contract expires on Sept 22nd 2024 anyway) Renewal will double the price to £15 (vs £20 RRP) .

Questions

So @DarrenDev @SeanD is the error caused by EETV likely to clear as suggested w/o further intervention and the Home Move can proceed with a no cancel EETV contract?

If I close the contract, move virtual house and recontract are recordings lost? Are there any other gotchas?

Are there any magic buttons to press to make all this happen seamlessly behind the scenes?

Thanks for reading this. Any other suggestions?

Re: Moving House in the same house

gomezz — Sat, 17 Aug 2024 08:17:45 GMT

Not able to offer any help but does remind me of a house I lived in that had four postcodes allocated to it. Yes four!

Took a bit of to and fro with the Post Office to get that sorted out.

Re: Moving House in the same house

dephead2004 — Sat, 17 Aug 2024 09:02:36 GMT

that was a mare then!

Re: Moving House in the same house

imjolly — Sat, 17 Aug 2024 09:39:59 GMT

this is a continuation of your other posts here https://community.bt.com/t5/Bills-Packages/My-neighbour-has-FTTP-but-i-can-t-get-it/td-p/2385094/page/3

Re: Moving House in the same house

dephead2004 — Sat, 17 Aug 2024 09:55:13 GMT

It is,, but here it is specific for EETV so i thought it best to repost in the correct forum.

Re: Moving House in the same house

Midnight_Voice — Sat, 17 Aug 2024 15:06:16 GMT

@dephead2004

Not that you want to move anywhere else, but that message seems either to imply that you couldn’t move anywhere else at all - which would be a bit restrictive, trapped in your current home by legacy broadband! - or that OR think that you can’t have multicast at SCL, which would be a bit odd - are there places that can have FTTP but not Multicast?

As either scenario seems a bit absurd, it looks like a bit of common sense from OR is needed here; though I do know that that is a commodity in short supply 😢

Re: Moving House in the same house

dephead2004 — Sat, 17 Aug 2024 16:16:08 GMT

Actually OR have been very helpful. It's BT who have their addresses wrong and can only correct them by moving you house! I suppose that's because all their equipment is tied to the property. It's just that the L,SC property is the wrong place though in the same place and has no UPRN.

Any advice about EETV recontracting?

Re: Moving House in the same house

Midnight_Voice — Sat, 17 Aug 2024 16:27:38 GMT

@dephead2004

Alas, see my sig 😢

Re: Moving House in the same house

dephead2004 — Sat, 17 Aug 2024 16:32:54 GMT

Re: Moving House in the same house

Hunter2660 — Sat, 17 Aug 2024 16:37:00 GMT

His sig at the bottom of his post:

*** Longtime YouView box owner, BT Broadband customer, but never an EE TV subscriber ***

Re: Moving House in the same house

dephead2004 — Sat, 17 Aug 2024 16:39:20 GMT

Yes indeed!

Re: Moving House in the same house

dephead2004 — Mon, 19 Aug 2024 08:35:43 GMT

So the hold up now is the EETV. whether IRL or with help from the home move team, the system throws an error that multicast is not available at the new address. (You'll remember that it's the same physical property). Can anyone help with this conundrum?

Do i wait until I'm out of contact and say goodbye eetv or jump ship earlier as contact finishes in September 24th anyway.

Can i even recontract if it's not available? By the way FTTP is available at the new address not at the old address

Re: Moving House in the same house

DarrenDev — Mon, 19 Aug 2024 10:24:22 GMT

@dephead2004 please email me at tv.apps@ee.co.uk with details, and I'll see what I can find out

Re: Moving House in the same house

dephead2004 — Mon, 19 Aug 2024 11:04:54 GMT

That's very kind of you . I'll send email ASAP

Re: Moving House in the same house

dephead2004 — Thu, 28 Nov 2024 06:54:52 GMT

Just to conclude this tale.

Have received much help from a number of BT staffers initiated by @DarrenDev .

House name and EETV conflicts resolved.

Superb installer from OR. Placed FTTP just where it was needed. Immaculate work. Great kit. Switched on and wham 500 Mbs.

BBU provided for ONT

Billing tidied up.

The system is coming apart at the seams not helped by the change to EE for retail and the dash for fibre. I'm sticking with BT for as long as possible. Read the community posts

It can be repaired but only with a lot of great, persistent, knowledgeable folks working hard behind the scenes to join the fabric together.

Compliments offered and staff recognition letter to Allison Kirkby.