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NOW channels not working after installing new router

Ty_Emery — Thu, 22 Aug 2024 13:10:31 GMT

BT sent me out a new router due to them switching to digital voice, I have installed the new box but none of my NOW tv channels work. I have restarted the tv box and the router but get an on screen message ‘there is a problem with your broadband which is affecting [channel name] check your connection and restart the router’ I have done this numerous times to no avail. What’s the problem? Everything was working fine before

Re: NOW channels not working after installing new router

DarrenDev — Thu, 22 Aug 2024 13:19:05 GMT

I assume error IPC6023?
It'd be worth checking this setting before anything else:
https://www.bt.com/help/broadband/getting-set-up/how-to-set-up/bt-smart-hub-2/full-fibre-mode
If you have full fibre (with a separate white Openreach modem) then it needs to be enabled. Otherwise it needs to be disabled

Re: NOW channels not working after installing new router

Ty_Emery — Thu, 22 Aug 2024 13:28:41 GMT

Thanks Darren that’s done the trick 🙂