This topic

DTR-T2110 EE Update

rogerh73 — Sun, 24 Dec 2023 18:37:09 GMT

I have a youview recorder. Model DTR-T2110/500G/BT/HS
Over the weekend 15 Dec 2023 BT did an update to the recorder.
Now the menus are different and say it’s EE.
The update has stopped the recorder from recording any programs and the red button on the handset will not set anything to record.
The button is sending as the light flashes.
The apps do not work anymore and any recordings that were set. It now says it cannot record them
The only bit that seems to work, is to play the recordings that it has recorded
The recorder worked OK before this update.
I have down powered the unit and done a retune. But it has not cured the problem.
I phoned BT but was told that they did not want to help and knew nothing about this update.
I have emailed EE but they have not replied.
BT / EE have made the box useless and are guilty of creating more electrical waist.
Perhaps someone can come up with a solution. HELP.

Re: DTR-T2110 EE Update

zulu17 — Sun, 24 Dec 2023 19:50:25 GMT

Hi @rogerh73

The updates that Youview/EE will have provided will not have any intention of restricting services on your box.

There is always a possibility of any update process causing issues.

If you need to reset your box using the buttons on the box (keeping recordings) then follow the advice at

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

Before attempting that can i ask are you able to watch live TV and is the EPG (guide) on the box current ?

When you try the apps what errors or experience do you get.

Re: DTR-T2110 EE Update

rogerh73 — Tue, 26 Dec 2023 17:37:16 GMT

Hi Zula17.

Thanks for the info. It has not solved the record problem but the Apps now seem to work.
I did all of the ones on the maintenance menu except to delete the hard disk.
This is the main problem. If I use the remote to go to guide, select something to record then press the Red button with R nothing happens. If I press the R button the set top box still nothing happens. If I go up to a sky channel and do the same it says I have to setup a sky account. So this proves that the Box does receive the R button command.
I have also done a retune without the aerial connect so as to clear all the stations. Then turned the box off for one minute before rebooting. Then checked that I do not have any stations before doing a retune. But this did not change the problem. Any further ideas. Regards Roger.

Re: DTR-T2110 EE Update

Brucemeister5 — Wed, 27 Dec 2023 10:23:08 GMT

I believe that that particular box is a retail box. Can you confirm whether or not you have a BT TV subscription? It sounds as though you must have BT broadband though. It does also sound as though a forced update to your box has effectively bricked it. I think that one of the BT TV experts would need to clarify the position here. I hope that something can be done to get your box working again or replaced.

Re: DTR-T2110 EE Update

rogerh73 — Wed, 27 Dec 2023 11:41:33 GMT

Hi.

You could be right. I purchased this box from John Lewis in November 2016. Yes I am a by customer. But I do not have BT TV Subscription. I did not ask for this update. It just happened without my permission. It’s almost like BT/EE wont to kill all these boxes by doing this update. Can you transfer what you have recorded to a USB pen drive? I do not know what to do now. Any thoughts. Roger

Re: DTR-T2110 EE Update

Brucemeister5 — Wed, 27 Dec 2023 11:55:47 GMT

Thanks for confirming that it is indeed a retail box and that you are a BT broadband customer but do not have a BT TV subscription. As I said previously a BT/EE TV expert should be able to clarify what the position is regarding updates to that particular box, and hopefully provide a solution for you. Or perhaps one of the mods on here can pick it up and make sure that the appropriate person is aware of it.

Re: DTR-T2110 EE Update

Anonymous — Wed, 27 Dec 2023 11:56:27 GMT

Recordings can't be transferred & even if they could. HD recordings are encrypted.

So given that the recordings are probably toast, you could try a Software Reset from the maintenance menu. If still no joy & you have an old 2.5" laptop drive kicking around, you could try replacing the HDD as per this guide. But given the low value of the box, probably not worth buying one.

Re: DTR-T2110 EE Update

Dode — Wed, 27 Dec 2023 12:23:10 GMT

@rogerh73 I've got the DTR-T2110 and it's also the retail box. It's had the updates etc. and seems to be working as normal. I have BT broadband but no BTTV like yourself. It sounds like it's been an update glitch or a fault developed with the box. A factory reset is probably the way to go now then, although you will lose everything.

Re: DTR-T2110 EE Update

Brucemeister5 — Wed, 27 Dec 2023 12:45:18 GMT

We used to have one of these boxes too, but now have a Pro tv box with BT TV subscription. My recollection is that it is possible to do some kind of factory reset which didn’t delete recordings by using the buttons on the top of the box. It is rather fiddly though, but if you follow instructions in #2 above by @zulu17 .

Re: DTR-T2110 EE Update

zulu17 — Wed, 27 Dec 2023 15:49:34 GMT

If you are able to play your existing recordings and they are precious to you then there is a dilemma as if the maintenance mode resets that keep recordings don't cure the problem of being able to record new recordings the next step would be to do a full reset on the box which would wipe all the recordings.

So there are probably no perfect options available. So perhaps watch the important recordings and then do the reset.

Re: DTR-T2110 EE Update

rogerh73 — Thu, 28 Dec 2023 12:31:36 GMT

A BIG THANK YOU TO YOU ALL. I think we have solved the problem. As one of you had suggested to fit a replacement HDD. This is what I have did. I then did a factory reset and the box did a format on this replacement HDD.
When it had completed this I was able to record programs, view what is recorded and get into the apps. I have not setup all of them but I do get to the login bit now. So it looks to be OK.
This morning I have refitted the original HDD and the old faults have come back.
I have decided that over the next few days we will watch what we need on the old HDD then do a factory reset. If this does not get rid of the problem I will refit the replacement HDD. Then setup all the apps to get it all working. Again a BIG THANKS to you all for your help. Regards Roger

Re: DTR-T2110 EE Update

Dahla04 — Sun, 25 Aug 2024 21:07:33 GMT

I appreciate that this is an old post, but myself and a friend have just had this happen to our boxes, that got updated yesterday, so cannot be a coincidence. Now unable to record and all todays' scheduled programmes have not recorded. Not happy at all...

Have tried some of the suggestions on here, but none have worked, not done a factory reset as I have programmes recorded that I haven't watched. Due to health problems I rely on recording all the programmes I like, to watch as and when. Are BT likely to fix this???

Re: DTR-T2110 EE Update

Midnight_Voice — Sun, 25 Aug 2024 21:50:06 GMT

@Dahla04

YouView boxes don’t tell you when they update, and the only way to know this is to see the configuration change.

Your box will say that it last checked for updates yesterday (and it will tell you tomorrow that it last checked today) but that doesn’t mean it actually updated.

You don’t say what model of box you have, but if you have an EE TV subscription, contact them on 150 and they will replace your box. But with no subscription, you are on your own.

Here are the things you can do to try to rescue your box:-

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

Try Option 2 first, which preserves your recordings. But if this does not work, watch the programmes you haven’t seen yet, deleting them as you go, and then delete all the ones you have watched.

If you still can’t record, then do an Option 5.

This will bring the box back working if it was just disc corruption; but if it doesn’t, it’s a hardware fault. You might get the box back with a disc swap, as described above, is it’s the disc at fault, but otherwise the box is kaput, I’m afraid.

Have you got an EE TV subscription?

Re: DTR-T2110 EE Update

Dahla04 — Mon, 26 Aug 2024 09:01:44 GMT

Many thanks for replying Midnight_Voice,

I found out about the update by going into systems, and even checked manually and was told it was updated 24th Aug. Model is DTRT2110. No subscription, bought the box from a store. Tried resetting the box, keeping the recordings etc. but despite following the instructions, cannot get into maintenance mode, to try it that way.

Being a bank holiday there is no way to contact them. Looks like I will have to try a factory reset, hope the box hasn't had it don't know what to buy next, not very techy minded.

Re: DTR-T2110 EE Update

rogerh73 — Mon, 26 Aug 2024 09:53:34 GMT

Hi. I had a simular problem on my DTRT2110 last December I tried everything without losing the recordings. But did not cure the fault. The last thing I did was to do a complete reset and format of the Hard Disk. This then cured the problem and the box has worked OK since. I found everone in the community helpful. Hope you get it fixed.

Re: DTR-T2110 EE Update

Midnight_Voice — Mon, 26 Aug 2024 11:15:47 GMT

@Dahla04

Unless you have a different sort of DTR-T2110 from me (!) you will be looking at this display taken from my T2110:-

Note that it doesn’t say Updated, just Checked. Also note that this changes day to day, and there is not an update every day!

It can be tricky to get into Maintenance Mode, but make sure you are following the instructions for Recordable TV Box, and persevere.

If you do need to replace it, aim for a T4000, though any BT T2xxx should still be going strong. Avoid the YouView-branded T2000, though, and all T1000s.

The latest BT/EE box is the Pro, but these tend to be more expensive, and you don’t need the hassle of having an unsupported one of those.

Re: DTR-T2110 EE Update

zulu17 — Mon, 26 Aug 2024 11:27:57 GMT

Couple of observations

Did @Dahla04 mention that you and a friend both had boxes that updated the same day .If so is your friends box exhibiting the same problems,

the DTR-T2110 is the retail version of that box so would not normal be supplied as part of a BT subscription ( the DTR-T2010 was for BT subscriptions with I think the DTR-T2020 for Plusnet).

whilst the (non subscription) DTR-T2110 should be fine for Freeview viewing and recording for as long as the hardware components work, the available apps and their performance will undoubtably decrease over time.

Re: DTR-T2110 EE Update

Midnight_Voice — Mon, 26 Aug 2024 11:46:56 GMT

@zulu17

@Dahla04 said above “myself and a friend have just had this happen to our boxes”, meaning a loss of recording ability based on a supposed update.

But I believe the observation that the boxes had updated was based on a misunderstanding of the relevant information, as per my screenshot above.

Certainly, my T2110 hasn’t failed, and I don’t think it has updated, though EE don’t publish this information like YouView used to, which was the only way to really know.

Re: DTR-T2110 EE Update

Dahla04 — Mon, 26 Aug 2024 16:43:49 GMT

Thank you to everyone who have replied, advice and comments given, very much appreciated. I wrongly assumed that where it said last checked for updates/apps, it meant it had updated. I have spent most of the afternoon on this, trying to access maintenance option (they could make that easier), 4th attempt I finally succeeded. Took 25mins, did not work, still could not record. So watched one programme that I had recorded then had to do a factory reset, losing all the others. Another 25mins taken.

Well fingers crossed, I have managed to select the programmes I want recorded this evening and they are showing in scheduled, will have to wait and see what happens. Contacted my friend she has had to do the same, this is so weird.

Re: DTR-T2110 EE Update

Dahla04 — Thu, 29 Aug 2024 11:13:24 GMT

I'm pleased to report that doing a factory reset has fixed the problem, and all recordings are working, hope it stays that way. Again many thanks to you all.