This topic

Wrong regions on new EE TV account

Midnight_Voice — Fri, 13 Sep 2024 14:39:25 GMT

I live near Dorchester, and in IP Mode, I get offered South West, England; West, England; and Wales.

But not South, England which is where our broadcast signal comes from, from the Rowridge IOW transmitter.

I can see why we would be offered ‘Stockland Hill’, or even ‘Mendip’, analogues where we are, but even Freeview don’t suggest any Wales transmitters for us, their second choice being Rowridge for our address.

The waters are muddied slightly by our estate having its own relay station, that pulls in Rowridge with every mux present, but only slightly muddied, as an ordinary domestic aerial in our postcode should be able to pull in the main muxes from Rowridge.

Slightly frustratingly, when we choose South West as our main entry, the range from 800 up does show our South (BBC) and Meridian (itv) channels, and they are sorted in below each West entry, but above each Wales entry.

If the choices in TV Channels followed this same sequence, then Wales would be dropped and South could be selected, and make our 1 and 3 channels the right regions; but I know neither why the 800+ sequence is the way it is, nor why the Channels display must know it has four options for us, yet offers only three 😢

Re: Wrong regions on new EE TV account

DarrenDev — Sat, 14 Sep 2024 06:56:49 GMT

The regions are mapped based on postcode - BBC and ITV provide us with this mapping on a periodic basis. I'm afraid there's currently no flexibility to change it.

Re: Wrong regions on new EE TV account

Midnight_Voice — Sat, 14 Sep 2024 08:42:44 GMT

@DarrenDev

Thanks for that. Is there somewhere I can lie about my postcode to fix this, or is it based on one that has to be inconveniently accurate?

But I guess the broadcasters are accurately telling you about my area, or I wouldn’t have South in the 800s at all. Just that they are giving you four answers, and YouView is only presenting me with three.

Unlike if the broadcasters didn’t even suggest my region at all, which you certainly couldn’t do anything about.

So I wonder what the rules are by which the broadcasters present you with the options, and by which YouView elects to drop the exactly wrong one, something that should be in your gift to fix?

But if all else fails, who do I write to in those organisations to tell them they have it wrong, or at least are presenting the information in a sequence that causes you to fail to list my option, and which they could perhaps change? Miles to transmitter would work.

Not of course that my Box Pro will be in anything but broadcast mode going forward 😛

Re: Wrong regions on new EE TV account

DarrenDev — Sun, 15 Sep 2024 07:17:34 GMT

Sorry, I missed an important detail in your first message - you say you were offered 3 regions. Our logs show you were offered 4:
GBR-ENG-south_west
GBR-ENG-south
GBR-ENG-west
GBR-WLS
Are you able to provide a photo of the region selection screen please? I'll get it raised as a bug.

Re: Wrong regions on new EE TV account

Midnight_Voice — Sun, 15 Sep 2024 08:08:54 GMT

@DarrenDev

Snap, crop, compress 😛

Yes, I was indeed offered four regions, in the case of the BBC, one on 1 and the other 3 on 800 - 802 as here, local programme chosen to show which is which, itv same difference, so your logs are quite correct:-

However, the YouView selection screen only offered me three of them, as here:-

Exactly missing out the one we wanted, now on 801 as above.

NB: just found a saving grace for IP Mode; Rowridge on broadcast has gone walkabout. IP Mode of course totally unaffected 😇

Re: Wrong regions on new EE TV account

DarrenDev — Sun, 15 Sep 2024 08:15:57 GMT

I have to ask, just in case - have you tried pressing up when on the region selection screen?

Re: Wrong regions on new EE TV account

Midnight_Voice — Sun, 15 Sep 2024 08:27:49 GMT

@DarrenDev

You do, quite right, good thought, and no I hadn’t tried it, but up doesn’t go anywhere 😢

All you can press on that screen as shown, the one you get navigating to the choices and pressing OK, is arrow down, to bring the two lower options up through the focus; then you can press arrow up, but it goes back to South West, England, and won’t go above it.

Good possibility to eliminate though, and you sent me back to my armchair to try it 😛

Re: Wrong regions on new EE TV account

Hunter2660 — Sun, 15 Sep 2024 14:21:32 GMT

Shame you just can't swap the channels, a feature a lot of tv's give nowadays. Youview seems so inflexible.

Re: Wrong regions on new EE TV account

DarrenDev — Mon, 16 Sep 2024 12:21:45 GMT

Can I please confirm - this issue is on the TV Box Mini, right?
Your TV Box Pro is in aerial mode, so out of our control (the aerial signal decides the regions offered).

Re: Wrong regions on new EE TV account

Midnight_Voice — Mon, 16 Sep 2024 13:11:46 GMT

@DarrenDev

Rumbled 😛

Yes.

But I can now confirm that the Box Pro does exactly the same thing, probably to no one’s surprise.

Even down to what happens in the EPG at 800 - 802.

Re: Wrong regions on new EE TV account

DarrenDev — Mon, 16 Sep 2024 13:47:18 GMT

So your TV Box Pro shows 3 regions to choose from too? Our data shows that it's only offered South and South East, and you've selected South. Are you saying it also displays the wrong option in positions 1-5 and 101-105?

Re: Wrong regions on new EE TV account

Midnight_Voice — Mon, 16 Sep 2024 15:06:00 GMT

@DarrenDev

This is the Box Pro Factory Reset with no aerial connected - my bad for not making that clearer 😢

I think you are talking about the setup when tuned via Aerial - which was fine, South and South East. Have a look and see if you have any later stats from the IP Mode retune I did at about 2pm today.

I’ve just retuned my T4000 (don’t want to wake the sleeper in the room with the Box Pro) and that has offered me South and South East.

I suppose the next thing I should add to your pile of woes here is that IP Mode doesn’t offer me South East at all, which looks like something the broadcasters have got wrong.

The T4000 also suggests that the alternatives will appear at 801 upwards, and they don’t; the EPG stops at 733.

However, I think the T4000 is bluffing, because even when I choose South East, the BBC regional news programme at 6:30pm still shows South Today, and not the South East Today programme that the South East region actually offers.

South East is actually miles away from Dorchester, and there isn’t a sniff of any of its transmitters on the Freeview display for where we live.

So perhaps the mystery is not why I’m not offered that in IP Mode, but rather why I’m offered it in Aerial Mode (at least on my T4000, which only has aerial mode; the Box Pro remains to be checked when I put it back into Aerial Mode and watch that seemingly unskippable intro video for the third time)

Re: Wrong regions on new EE TV account

Lսkе — Mon, 16 Sep 2024 16:12:15 GMT

@Midnight_Voice

On the T4000 to stop the intro video playing during a reset, disconnect the Ethernet cable as soon as you have agreed to the terms and conditions. The intro video is longer than the retune so unplugging the Ethernet cable until at least the next wizard screen is displayed speeds up the reset process.

Re: Wrong regions on new EE TV account

DarrenDev — Mon, 16 Sep 2024 16:16:16 GMT

@Lսkе I wish I'd thought to try that before - in my many years of working on BT TV / EE TV, I've had to watch that intro video hundreds of times. 🤦🏼

Re: Wrong regions on new EE TV account

Midnight_Voice — Mon, 16 Sep 2024 16:21:05 GMT

@DarrenDev @Lսkе

And now it has WiFi - it’s almost worth starting off on Ethernet, and only going over to WiFi after setup has finished 😛