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Bug I haven't encountered exactly before, viewing experience ruined by it

MartinJSUK — Sun, 02 Jun 2024 19:52:02 GMT

Recorded Indycars at Detroit from Sky Sports F1 , 5pm-8pm via NowTV on a Sagemcom RTIW317. Started watching on return home at 7.50. Recording showed 2 seconds before cutting out. tried again, same result. Tried again but pressing Skip 15 seconds in the hope of avoiding the glitch. Programme skipped through to live, which was the winner being interviewed. Thanks a bunch. Is this an issue anybody has encountered previously? Is there a workaround? It's a very frustrating experience to have programmes ruined like this, I pay quite a lot for the subscription.

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

MartinJSUK — Sat, 31 Aug 2024 14:56:08 GMT

This one was never resolved. Frustrating.

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

Midnight_Voice — Sun, 01 Sep 2024 16:33:35 GMT

@MartinJSUK

Have you done similar since and had it work OK, suggesting that this was a one-time glitch?

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

naylor2006 — Mon, 02 Sep 2024 08:17:08 GMT

I cant find that model of TV box, is that an older BT TV box or something?

Probably just a device failure to be honest, even the new EETV Pro box catches me out sometimes with skipping to live.

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

Midnight_Voice — Mon, 02 Sep 2024 08:45:46 GMT

@naylor2006

RTIW387, probably what @MartinJSUK meant, is the Pro box.

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

naylor2006 — Mon, 02 Sep 2024 08:51:20 GMT

Great spot @Midnight_Voice

In which case @MartinJSUK yes I have experienced this once or twice.

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

MartinJSUK — Mon, 02 Sep 2024 09:39:56 GMT

387, correct. Maybe I should just accept that these things are going to happen every now and then, but it's still frustrating. My memory is telling me that the earliest PVR boxes from 20 years ago were more reliable than this, though I may have misremembered. This exact fault hasn't happened again since, though I still have different issues sometimes, engineer visit booked for Thursday.

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

naylor2006 — Mon, 02 Sep 2024 09:43:39 GMT

The most use that Engineer can do is swap the box and probably recommend you use ethernet if you are using wireless.....

Ive been caught out a couple times by recordings just failing with just "There was an error", yeah but with what? I recorded a couple of the england games and when I loaded up the box and selected the recording it just went straight to live revealing the score, even though the program and therefore recording hadnt finished yet, it should have just started from the beginning.

Still its better than video +

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

MartinJSUK — Mon, 02 Sep 2024 10:21:54 GMT

It's depressing that the boxes are still so bugged after so long. Maybe the newer ones are better? The modern TV infrastructure feels poorly set up for sports fans, especially those who live in a flat so would have to pay extra for a dish - most streaming-only services have very patchy program ranges, and watching NowTV through BT is a buggy experience.

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

naylor2006 — Mon, 02 Sep 2024 10:29:30 GMT

FWIW I have one of the newest EETV Boxes, (as of Feb 2024) and I had no extra issues with it then Ive ever had with a Sky Box, or indeed with the Virgin V6 box which is by far the worst I ever had to use.

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

MartinJSUK — Mon, 02 Sep 2024 10:32:35 GMT

Maybe I should ask them to swap the box to a newer model. I'll lose a lot of recordings, but it'll be worth it if I have no (or at least a lot less) recording failures and other issues.

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

Leanne_T — Tue, 03 Sep 2024 07:37:30 GMT

Hi @naylor2006

Thanks for coming to the community and reporting the problems you are having.

If you get in touch with our broadband tech guides and they will get your options looked into for you.

Let me know how you get on 🙂

Leanne.

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

naylor2006 — Tue, 03 Sep 2024 07:58:59 GMT

Hi @Leanne_T

I dont really have anything to report or take support on, I wasnt the OP, that was @MartinJSUK I was just sympathising as sometimes my box has the odd bug or issue, which I find 'acceptable'.

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

Leanne_T — Tue, 03 Sep 2024 08:04:01 GMT

Sorry about that, thanks for letting me know @naylor2006 🙂

@MartinJSUK if you give us a call the team will get this looked into for you.

Let us know how you get on 🙂

Leanne.

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

MartinJSUK — Sat, 14 Sep 2024 13:56:33 GMT

Had an engineer visit just over a week ago, replaced the phone socket, seemed to be significant improvement to both internet speed and TV box reliability, but now had the same bug again, from Sky Sports F1 through Now TV. Ended up with another faulty recording (got 2 seconds of program before it cut out) as a result, now probably won't have time to watch it. I'll raise it with customer support.

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

derekscarborough — Sat, 14 Sep 2024 21:42:43 GMT

I had the exact same problem with the F2 sprint race earlier today, watching it now through the Now app on the TV Box Pro.

This has happened before on the Sky F1 channel.

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

MartinJSUK — Sun, 15 Sep 2024 16:07:34 GMT

Funnily enough it was the Feature race that I had it happen for. They're sending a new Ethernet cable, which I hope but don't expect to resolve the problem. My internet connection is still very temperamental too, despite the new wall box, it's supposed to be 35Mps-ish but fairly simple webpages frequently fail to load correctly (including this one just now) when I'm watching an internet channel and recording another.

Re: Bug I haven't encountered exactly before, viewing experience ruined by it

naylor2006 — Mon, 16 Sep 2024 10:57:40 GMT

I had a weird bug at the weekend when watching a recording of Soton vs United.....although the recording was complete it every now and then it would just end and say "The Recording has ended" on a completely purple background, however it was possible to re-load it from My TV and then skip past that point and carry on. Proper weird.