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Updating My Bt humax box

MoE1 — Sun, 15 Sep 2024 13:21:58 GMT

Hello all you good people,

I’ve been getting this update your box message for ages but every time I clicked ok to update it takes hours and hours and I find the box still on the “restarting your box” page and nothing happens. I stopped it by turning off the box saving my energy and then I decided to do this from the menu with the same dragging on and on on restarting your box , all done. We are restarting your box so the updates can take effect but it never does. Any help appreciated.

Re: Updating My Bt humax box

Midnight_Voice — Sun, 15 Sep 2024 20:54:35 GMT

@MoE1

What model of YouView box is it? If it’s a DTR-T10xO then these are effectively End Of Life, but a DTR-T2xxx, or especially a DTR-T4000 is worth saving.

If it is one of these, then from your description, I would try a Settings/Factory Reset.

You will lose any recordings you have saved, so watch any that you want to before doing this.

If it still doesn’t come back, then it might just need a new hard drive, or it might have an irreparable hardware error. If you want it back working, you have to decide if it’s worth the investment of time and money to try , or to source a secondhand, but working, replacement, buy a new Manhattan T4, or give up on recording altogether, and just watch On Demand.

More detailed advice available if/when you have narrowed down your options.

Re: Updating My Bt humax box

MoE1 — Sun, 15 Sep 2024 21:41:30 GMT

Hi, thanks for your response. I’ll check the model and will report back but as regards buying a Manhattan T4 etc. why wont i just call bt whowho gave this to me as part of my subscription package to replace the damn thing😃?

Re: Updating My Bt humax box

edbostan — Mon, 16 Sep 2024 06:38:54 GMT

I had that with my DT4000 box. Troubles started when it would not change channel and picture froze. Then the update problem when update was not completed. BT replaced the box with a Pro box.

Re: Updating My Bt humax box

MoE1 — Mon, 16 Sep 2024 07:33:24 GMT

My box model is: DTRT2100

Re: Updating My Bt humax box

Midnight_Voice — Mon, 16 Sep 2024 07:48:43 GMT

@MoE1

Sorry, I was misled by the olde-worlde description ‘BT Humax box’, which didn’t make you sound like an EE TV subscriber.

And indeed, you do have an olde-worlde box there, a DTR-T2100. Nothing especially wrong with it - I still have a working DTR-T2110 in the guest bedroom - but given that BT would have swapped you up to a faster, and 4K, DTR-T4000, and now the even faster and more capable Box Pro, on request, you’ve been a bit short-changed 😢

Hell yes, ask for a Box Pro, and toss the failing T2100.

Re: Updating My Bt humax box

MoE1 — Mon, 16 Sep 2024 07:47:12 GMT

Bt replacing it to a new box although soft reset by then sorted it.

Re: Updating My Bt humax box

Midnight_Voice — Mon, 16 Sep 2024 07:56:08 GMT

@MoE1

🤦🏻

If you have it back working now, and you had it before 13 December 2019, then remember it’s yours, and you don’t need to send it back to BT if they suggest this (you can, but you needn’t).

Still useful for a second room then.

Re: Updating My Bt humax box

MoE1 — Mon, 16 Sep 2024 07:56:20 GMT

Thanks mate. 😊

Re: Updating My Bt humax box

MoE1 — Mon, 16 Sep 2024 07:58:36 GMT

Btw you mentioned you have an old box like mine in guest room. Can i use 2 boxes in separate room now that I’m getting a new box? That’s

Re: Updating My Bt humax box

MoE1 — Mon, 16 Sep 2024 08:00:59 GMT

Yeah they wanted me to return it but i won’t as you mentioned i had this for donkeys years so it’s mine. Please tell me how can i use this for 2nd room? That you

Re: Updating My Bt humax box

Midnight_Voice — Mon, 16 Sep 2024 08:11:59 GMT

@MoE1

Yes, but only one at a time on the EETV features like watching, recording, and playing back the extra channels from 300 upwards on the EPG.

I generally use my T4000 and T2110 as if I didn’t have EETV, though they can use the extra features.

If I’ve used them on one box (and now stopped), and then try to use them on a second box, it will ask me if I want to make this second box the ‘master’ box, or whatever they call it, and I just say Yes. It’s a very easy swap.

Re: Updating My Bt humax box

MoE1 — Mon, 16 Sep 2024 08:34:22 GMT

I understand i can’t use both at the same time for bt subscription channels/apps but all i needed to use it for was connect to another tv and record normal freebie channels off and when needed. Is that possible? Thanks

Re: Updating My Bt humax box

WSH — Mon, 16 Sep 2024 08:48:20 GMT

@Midnight_Voice Would you happen to know if requesting a new box would trigger a contract renewal?

Re: Updating My Bt humax box

Midnight_Voice — Mon, 16 Sep 2024 08:49:04 GMT

@MoE1

Yes, that’s fine to do.

Re: Updating My Bt humax box

Midnight_Voice — Mon, 16 Sep 2024 08:54:00 GMT

@WSH

Yes, I believe that’s what BT would want, though you can always try negotiating not to.

Especially if your current box is showing signs of unreliability.

@MoE1 did you accept a new contract, or did you manage to avoid this?

Re: Updating My Bt humax box

MoE1 — Mon, 16 Sep 2024 09:33:20 GMT

Thank you so much. Amazing advice.
just an update.
after talking to bt who agreed to send me a new box and i don’t know which model they’ll be sending, I remembered my 24mth contract with bt will be up in November so as I have an ee mobile and bt @& ee became one now I called ee customer care and asked them what options do I have with them. The guy said he can give me the same same package of broadband and tv i already have with bt at £10pm cheaper and he said he’ll send me a new bt home hub 6+ and a pro tv box and I can use 2 tv boxes in different rooms with all the functions in both rooms? I asked him to repeat himself to reconfirm this and he did but tbh I’ma little dubious about these quick talking sales reps who promise you the works for you to find out later nothing is as rosy as they made it seem to be. What do you think? Is it true to get both their pro and my existing box getting all functions individually? Thanks

Re: Updating My Bt humax box

Midnight_Voice — Mon, 16 Sep 2024 16:08:58 GMT

@MoE1

Yes, you can use both boxes at once, full EE TV functionality.

And if he’s persuaded you to do that with your existing T2100, then he’s saved EE TV from having to supply you with a Box Mini as a second box😛

But the T2100 still has the edge over a Box Mini in that it can record, and it can pull in the full range of aerial channels, neither of which the Box Mini can do; though I daresay the Box Mini does the lesser range of things it can do a sight faster than the T2100 🙂

Re: Updating My Bt humax box

Midnight_Voice — Mon, 16 Sep 2024 16:10:28 GMT

@MoE1

Yes, you can use both boxes at once, full EE TV functionality on both, in terms of the extra channels in the EPG.

And if he’s persuaded you to do that with your existing T2100, then he’s saved EE TV from having to supply you with a Box Mini as a second box😛

Re: Updating My Bt humax box

MoE1 — Mon, 16 Sep 2024 16:51:29 GMT

Ouch 😊 I wonder if you have to specifically ask for the mini box or else comes as a standard bundle? In any case I still have the fully functional 2100 as you rightly pointed out it can do more than the mini anyways. Thanks again for all your valuable information👍🙏 cheers