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Termination of BT/EE TV and account unlinking

mzm70 — Mon, 16 Sep 2024 06:23:13 GMT

Good Morning,

On Friday my BT/EE TV will be terminating, does this mean that the Netflix/NOW accounts will be unlinked such that I can individually terminate them?

Thanks

Michael

Re: Termination of BT/EE TV and account unlinking

Midnight_Voice — Mon, 16 Sep 2024 08:58:13 GMT

@mzm70

If you don’t want them any more, try asking EETV to terminate the whole thing, including Now and Netflix. There are mechanisms to return any small balancing credit to you.

Re: Termination of BT/EE TV and account unlinking

mzm70 — Mon, 16 Sep 2024 09:03:28 GMT

Thanks MV,

After I posted this I went back and looked at the outstanding order, I see this, Ideally I would like to stop all of them and sign up again for the ones I want, does this look like everyting will go?

Thanks

Fri 20 Sep 2024

Stop service

for Broadband, Landline & EE TV

Stop of broadband

Stop of Digital Home Phone service

Stop of EE TV

Re: Termination of BT/EE TV and account unlinking

DarrenDev — Mon, 16 Sep 2024 12:32:01 GMT

If you're cancelling service completely, then yes - they'll unlink automatically (as there'd be no billing account to charge for them).
It's only when switching to a different TV package (where they're no longer included) that they remain linked, to allow faster updates if added again later.

Re: Termination of BT/EE TV and account unlinking

mzm70 — Mon, 16 Sep 2024 12:33:33 GMT

Excellent thank you