This topic

BT box not recording Series as requested

martinandhazel — Sun, 22 Sep 2024 07:36:55 GMT

When I request the bt box to ‘record series’ this does not always happen and the request disappears from Scheduled recordings..

Does anyone know why?

Re: BT box not recording Series as requested

Manatarms84 — Sun, 22 Sep 2024 07:44:50 GMT

It may be an issue with either the boxes software or hard drive. I would try a software update via the settings (cog wheel top right of the menu) to do this go to the bottom and it's the middle box.

If this does not resolve issue or if box is already up to date it will likely need a factory reset which deletes the recodings from the drive (next box over to the right)

However if you have an older set top box with the two blue strip lights then it may be worth seeing if you can get your box replaced

Re: BT box not recording Series as requested

martinandhazel — Sun, 22 Sep 2024 07:48:22 GMT

Thank you.

Re: BT box not recording Series as requested

TimCurtis — Sun, 22 Sep 2024 08:36:05 GMT

@martinandhazel

Any particular channels/programmes affected?

Re: BT box not recording Series as requested

martinandhazel — Sun, 22 Sep 2024 08:39:58 GMT

No seems totally random unfortunately that does not make analysing the problem any easier.

Re: BT box not recording Series as requested

martinandhazel — Sun, 22 Sep 2024 08:41:40 GMT

Although only seems to have happened since it became EE!

Re: BT box not recording Series as requested

Midnight_Voice — Sun, 22 Sep 2024 09:30:48 GMT

@martinandhazel

While this may be a fault with the box, as @Manatarms84 suggests, another possibility is a failure at the broadcaster.

So, what box have you got, precisely, and what are examples of series recordings that failed, and did they fail completely, or only record the first programme, or what? And did they show failures for subsequent recordings, or just nothing?

It’s a good idea to have your box paired with the EE TV app, on a mobile or a tablet. This works whether or not you have an EETV subscription, and besides allowing you to set recordings, series or individual, remotely, it will show all the episodes of a series programme that are in your timeframe, whereas the YouView box will only ever show the next one up.

Also, depending on which box you have, there may be a more granular reset you can try. Give the model number, and I will advise.

Re: BT box not recording Series as requested

martinandhazel — Sun, 22 Sep 2024 10:02:20 GMT

Thank you.

It’s model no. 91-00931 the one with the two blue lights on the front. We do not currently buy a tv package from bt but bought the box from them.

We have not found a specific pattern of programmes that disappear from the scheduled list but include Repair Shop BBC1, Grace ITV and Big Cats 24/7 BBC2.

Having requested record series and them appearing on the Schedule they later vanish and do not record any others in the series.

We do not get any failed to record messages..

Any ideas please?

Re: BT box not recording Series as requested

Midnight_Voice — Sun, 22 Sep 2024 10:41:31 GMT

@martinandhazel

That’s a track rod end for an old VW 😛

Settings/Device Information/Model please, DTRT something, possibly 2100.

Re: BT box not recording Series as requested

martinandhazel — Sun, 22 Sep 2024 10:50:02 GMT

Sorry.

Yes, DTR- T 2100/500G

Re: BT box not recording Series as requested

martinandhazel — Sun, 22 Sep 2024 11:01:55 GMT

Just spotted that my bt box schedule correctly shows Graham Norton show at Scheduled for Friday and has the double arrow icon against it indicating the Series will record.

However, on ee app, only shows this without double arrow icon?

Re: BT box not recording Series as requested

Midnight_Voice — Sun, 22 Sep 2024 13:43:13 GMT

@martinandhazel

Here’s my Schedule in the EETV app - definitely has the double )) and in addition says ‘Series scheduled’.

Does your box successfully record single programmes?

In general, once you start getting recording problems with a box, it will need a complete wipe, and even this may not bring back the functionality, though it often does.

But let’s try a gentler, recordings-preserving, reset first:-

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

Ignore the instructions at the top, and select (tap/click) Recordable TV Box lower down. Follow the instructions to Choose and select Factory reset, keep recordings using the arrow buttons.

The instructions there also cover Factory reset, delete recordings, but don’t do this unless the ‘keep recordings’ step brings no improvement, and you have watched any recordings that you want to before resetting.

Re: BT box not recording Series as requested

Lսkе — Sun, 22 Sep 2024 14:09:01 GMT

When the same thing happened a few months ago according to another thread, a maintenance mode reset (keeping recordings) did appear to clear the problem.
After the reset the schedule will first repopulated with just single recordings, but be patient as they should change to series record a few minutes later.

Re: BT box not recording Series as requested

martinandhazel — Sun, 22 Sep 2024 15:19:36 GMT

Great, thank you. I will give it a try.

yes, does record single programmes and most that are part of s series, just not always.

👍

Re: BT box not recording Series as requested

martinandhazel — Sun, 22 Sep 2024 15:19:53 GMT

Thank you

Re: BT box not recording Series as requested

martinandhazel — Sun, 22 Sep 2024 15:22:09 GMT

Thanks, will try.

Re: BT box not recording Series as requested

zulu17 — Sun, 22 Sep 2024 20:49:50 GMT

I believe that for the specific example of the upcoming The Graham Norton Show it is not a user box problem.

The EE TV app does seem to display scheduled recordings for new and newly requested series recordings in a somewhat confusing way.

So if @Midnight_Voice you used your EETV app to (series) record the new series of The Graham Norton Show on BBC 1 HD this Friday night you might well see that the EETV app (after allowing time for the request to go back and forth) that your EE TV app schedule only shows Episode schedule. That is what I noticed when I set the series recording this evening on the app.

Further if I look at the EPG guide entry on the TV box or the recording schedule on the TV Box they show that The Graham Norton Show is indeed a series recording from Friday ‘s opening episode.

The EETV app guide and recording schedule on both Samsung phone and IOS EE TV apps only show it as a single recording.

Taking it a stage further I set a series recording for Countdown on C4 HD from Monday ( the subsequent episode in series being on Tuesday). The Monday episode shows as an episode recording in the EE TV app schedules and the Tuesday episode shows as a Series recording.

Re: BT box not recording Series as requested

Midnight_Voice — Mon, 23 Sep 2024 13:19:46 GMT

@zulu17

There’s a lot of stuff here to discuss about the presentation of the Scheduled information, but it would swamp the current thread about what seems to be mostly genuine examples of series recordings not being made, rather than just the information not presented well.

I hope you won’t mind if I start a new thread, riffing off your posting above, to discuss this?