This topic

Amazon Prime App on TV

adrianbryan — Sun, 22 Sep 2024 18:27:03 GMT

Amazon Prime cannot be watched through the TV/BT box. All other apps work fine including BTTV, Netflix Apple and Disney etc and BT Fubre so no issue with wifi speed etc. Amazon Prime app slow to load and operate then if try to watch video will either play for a minute or two before returning to main menu or is just sticking at the spinning wheel and then cutting out again. Says software up to date. Any ideas?

Re: Amazon Prime App on TV

Midnight_Voice — Mon, 23 Sep 2024 08:03:42 GMT

@adrianbryan

Amazon Prime is at the outer limits of what early YouView boxes can handle.

Which model are we talking about here?

Re: Amazon Prime App on TV

Weerab1983 — Mon, 23 Sep 2024 08:43:25 GMT

If theres an issue with Prime on YouView boxes, it's a bug that amazon will need to sort out via YouView.

There's no Disney plus app so presuming you meant Discovery plus.

Re: Amazon Prime App on TV

Carlusha — Mon, 23 Sep 2024 09:49:53 GMT

@Weerab1983 The OP said "Disney etc" not "Disney plus".

Re: Amazon Prime App on TV

Weerab1983 — Mon, 23 Sep 2024 10:05:17 GMT

There is no Disney on EE youview boxes, same thing

Re: Amazon Prime App on TV

adrianbryan — Mon, 23 Sep 2024 12:28:18 GMT

Hi Sorry I am not sure what type of BT box it is. I've attached a couple of images if that help? It is a seperate apple tv box with Disney Plus in it that is also plugged in to tv. Just mentioning that to emphasise that it and all other apps on BT box like Netflix work instantly as you would expect. It is only Prime Video that has any issues.

Many thanks

Re: Amazon Prime App on TV

Midnight_Voice — Mon, 23 Sep 2024 15:07:19 GMT

@adrianbryan

That’s a DTR-T2100, the oldest and slowest BT YouView box, which will give the slowest and least satisfactory performance on the single most demanding app running on YouView boxes.

Can you run Amazon Prime from the Apple TV, like you do Disney?

Re: Amazon Prime App on TV

zulu17 — Tue, 24 Sep 2024 10:42:33 GMT

Several of the apps currently on that generation of Youview box will be limited by the box own hardware and build so if the app runs acceptably then great but if you experience performance drop-off or need to have the full range of features for some of the apps you really are better off using the app on a different device or platform. If you are a BT broadband customer with a current EE TV subscription then you can contact them wrt a replacement (later) model box. They should be able to advise you of all of the options both with your current EE TV term and any offers for taking out a new contract which might be with either BT or EE broadband. Be prepared for them promoting the new EE option but there should be a range of options available.

Your existing (pre 2019) box should be yours to keep if you so wish.

Re: Amazon Prime App on TV

adrianbryan — Tue, 24 Sep 2024 12:46:39 GMT

Thanks for your time. By coincidence I was onto EE to uograde my mobile and they have now done a package deal which basically means I am going to get a new TV box anyway - so hopefully problem solved. Many thanks

Re: Amazon Prime App on TV

cassac — Fri, 12 Sep 2025 19:39:53 GMT

Keen to know if the new box plays the Amazon Prime movies now. Have the same problem and it’s driving me mad 😠. Thanks in advance

Re: Amazon Prime App on TV

Katie_B — Sun, 14 Sep 2025 13:09:17 GMT

Hi @cassac.

Welcome to the community.

What box are you using?

Speak soon,

Katie

Re: Amazon Prime App on TV

cassac — Sun, 14 Sep 2025 13:23:18 GMT

Hello, thanks for replying it’s a 91-00931

Re: Amazon Prime App on TV

Katie_B — Sun, 14 Sep 2025 15:02:24 GMT

What is your experience when trying to use Amazon Prime @cassac?

Is it all content you see this with?

Katie

Re: Amazon Prime App on TV

cassac — Sun, 14 Sep 2025 16:22:35 GMT

Hi, firstly it used to work well for many years then 2 yrs ago it started to drop out part way thru’ a movie. Then it would constantly be stuck on buffer. Now I can log in and choose a film it shows buffer then closes app and goes back to tv. It’s been redundant for quite a while. I know it’s the box as can watch Netflix and now thru’ it. Yes it is my only way to watch thru’ box on tv as it’s a comp screen rather than smart tv. That part is set up via the bt tv you view box. FYI the app is fine on iPad or phone. The box is up to date as upgrades. I don’t know whether Prime is too smart for the youview box etc. I’ve checked settings on tv it’s on 1080p plus input cable. I’m at a loss as see many people have this issue. I wonder if a different more modern box would help? Any ideas gratefully accepted 😀

Re: Amazon Prime App on TV

zulu17 — Sun, 14 Sep 2025 17:47:18 GMT

Hi @cassac

I believe 91-00931 is the DTR2100 box so that is a model dating back to 2013 so its technology is nearing 12 years old so unlikely to be much in the way of updates other thaan decomissioning any withdrawn apps (eg as with discovery+ later this month).

If you still have a BT EETV subscription then it may be worth exploring a box replacement.

Even the latest (recordable) box the EE Tv Box Pro doesn't have the latest Prime Video App (ie missing FAST channels).

Also if you watch the Prime Video own live sports events stream the (Youview) EE TV boxes don't have some of the Rewind, pause and fast forward options so if Prime Video is a important service for you you may want to consider using a different device.

Re: Amazon Prime App on TV

cassac — Sun, 14 Sep 2025 18:00:11 GMT

Thank you so very much @zulu17 . I’m about to renegotiate my contract so will speak to them about getting me a new box. Is there a different way of getting Amazon into my tv? I don’t watch it hugely but like to have it.

Re: Amazon Prime App on TV

Hunter2660 — Mon, 15 Sep 2025 15:19:18 GMT

An Amazon Firestick will be perfect for your needs. If you don't need 4K then the HD version is as cheap as chips and usually on offer even cheaper on Black Friday. Plus the Firestick will give you access to the collection of FAST channels you won't get on the Pro Box, and a nice "live channels" section that will put everything, plus the PSB channels, into a nice 7 day programme guide.

Re: Amazon Prime App on TV

cassac — Mon, 15 Sep 2025 17:07:41 GMT

@Hunter2660 That sounds great. Thanks so much. Will take a look on Amazon. It may even be useful to use on my spare computer screen that I have upstairs 🤩.