This topic

Apple TV app

IJMR — Sat, 28 Sep 2024 20:31:06 GMT

We have an EE TV Box with nearly all Featured Apps readily available. But neither YouTube nor, most importantly, Apple TV are there. According to the posts on this thread https://community.bt.com/t5/EE-TV-YouView/EE-TV-Box-Available-Apps/td-p/2400595 it should be there. Any suggestions? Thanks. Iain

Re: Apple TV app

Brucemeister5 — Sat, 28 Sep 2024 20:51:49 GMT

I think they are the most recent additions to the available apps. Have you tried a software update?

Re: Apple TV app

IJMR — Sat, 28 Sep 2024 23:39:54 GMT

Yes just tried. It tells me that I have the most up to date software.

Re: Apple TV app

Brucemeister5 — Sun, 29 Sep 2024 06:21:27 GMT

Which box have you got? Is it a Pro tv box?

Re: Apple TV app

Manatarms84 — Sun, 29 Sep 2024 07:53:31 GMT

Both of those apps are only available on the Pro box. This is the one with the circular BT or EE logo button on the middle and is a wireless box. If you have an older box with the strip lights then it is not available and is unlikely to be so in future.

I would call customer services and look to upgrade your box if those are important to you

Re: Apple TV app

Brucemeister5 — Sun, 29 Sep 2024 09:58:17 GMT

@Manatarms84 We can’t take it for granted that they have an EETV subscription. Since the Youview forum was closed, we have more and more people coming on here asking for help. They tend to ask for help with older boxes, and they don’t always readily admit that they aren’t a subscriber.

Re: Apple TV app

Midnight_Voice — Sun, 29 Sep 2024 10:54:31 GMT

@Brucemeister5

@IJMR says he has an EE TV box; we refugees from the YouView community tend to say ‘YouView box’.

But even an EE TV box does not indicate an EE TV subscription; they are readily available through unofficial channels.

‘Update apps’ on these boxes, whatever we call them, does nothing, and has done nothing for a long time now.

But if there are new apps to load, ‘Update Software’ should bring them in.

Boxes that won’t load the latest apps are usually to be found running trial software; we do need @IJMR to clarify his/her status, and the provenance of this EE TV box.

Re: Apple TV app

zulu17 — Sun, 29 Sep 2024 10:48:19 GMT

Apple TV+ can be accessed via the Apple TV app on TV Box Pro or TV Box Mini.

Re: Apple TV app

Brucemeister5 — Sun, 29 Sep 2024 11:05:20 GMT

@Midnight_Voice My initial thought was that it could be a Pro box acquired via unofficial channels and that a software update would fix it.

Re: Apple TV app

Midnight_Voice — Sun, 29 Sep 2024 11:30:07 GMT

@Brucemeister5

Yes, indeed so; and if had been a trials box and never factory reset (or in some cases, even if it had, taps side of nose) it wouldn’t take a regular update.

We must see what @IJMR comes back with; there are ways to get these things motoring again 😛

Re: Apple TV app

IJMR — Sun, 29 Sep 2024 12:19:51 GMT

Hi all. An interesting set of responses! I guess they show how naive I am about these sorts of things. I got to this forum through the internet having seen, on a different thread, the list of apps provided by, I know now, EE. I guess I must be a YouView box owner having been with BT wifi and tv for quite a few years now. Here in the far north of Scotland we then had few other choices!

Looking at my box (totally legitimate I can assure you) I now see it is indeed a YouView one. But when I boot it up it comes up as EE. I assumed that, when BT acquired EE and shifted its branding things were moving seamlessly from the one to the other and so I had become an EE person by default and an EE box user by default. I guess I should have known better!!

From what I’m getting from these replies, then, is that we won’t get these apps unless we persuade BT to update the box. Is that correct and is there anything else I should know or can do? Setting up new boxes where I am has always been a complete nightmare and I have had a number of complaints raised with BT around their provision up here. I believe that I’ll change at my peril!

Are EE and BT separate companies? Do they have different boxes? Sorry for being so naive.

Re: Apple TV app

zulu17 — Sun, 29 Sep 2024 12:53:24 GMT

The EE Box Pro and EE Box Mini are currently the same as the BT Box Pro and BT Box Mini just a different cabinet. there are Sagemcom supplied

There are various generation of earlier BT Youview Boxes (t1000 , T2xxx , T4000) supplied by Humax.

The earliest the T1000 range now is not supported and can only be used as a PVR . ie no apps.

Most new apps that come to the Youview platform are only developed by the app developers and Youview for the latest generation of boxes.

Your branding and home page on youview boxes will be governed by the broadband connection , so if you have either EE or BT broadband you will see EE TV. The BT TV product was rebranded EE TV a while ago as BT Group decided to make EE its flagship consumer brand and sell the product with its new EE broadband products.

Re: Apple TV app

Brucemeister5 — Sun, 29 Sep 2024 13:05:12 GMT

@IJMR If you are paying BT for your tv service you can indeed ask them to provide you with a new Pro tv box in order to be able to access the 2 apps that you mentioned.

Re: Apple TV app

IJMR — Sun, 29 Sep 2024 13:54:28 GMT

Both hugely useful responses. Many thanks.

Re: Apple TV app

Midnight_Voice — Sun, 29 Sep 2024 14:53:21 GMT

@IJMR

You are still a BT customer if you have BT Broadband.

But you would be an EE customer if you had EE Broadband, as the two broadband services are different.

But both BT and EE customers who take the TV service get EE TV, which is a single streaming service offered to both. And with EE TV comes a choice of hardware, which for both BT and EE customers will be branded EE.

Except that the commercial terms, and the hardware offered, can be different; EE Broadband customers can pick from the Box Pro, the latest type of recording YouView box which can get the broadcast channels over an aerial, as before, or get the principle broadcast channels over the internet instead (IP Mode); or select instead the Apple TV box, non-recording, always IP Mode, but with a more advanced EE TV app, plus all the apps a standard Apple TV can get, instead of the more restricted range offered by the Box Pro. (Though a range, as you have seen, a little less restricted than the earlier T2xx and T4000 boxes).

BT Broadband customers can only get the Box Pro, not the Apple TV box.

But both sets of customers can also elect to take up to two Box Minis, a smaller, non-recording, IP Mode only, version of the Box Pro (in effect). But EE will lend you the first one free, and only charge a subscription for the second one, whereas both are chargeable with BT.

All this is done for clarity, and to emphasise that BT and EE are the same company. Except where, as above, they aren’t 😛

My advice would be to resist any blandishments for you to move to EE; stick firmly with BT for now, as EE haven’t quite perfected their back office admin yet.

Re: Apple TV app

Brucemeister5 — Sun, 29 Sep 2024 15:11:36 GMT

Very sound advice, politely expressed from @Midnight_Voice in his final sentence which I fully endorse.

Re: Apple TV app

IJMR — Sun, 29 Sep 2024 19:49:45 GMT

Thanks very much both. I’ll get onto BT later this week and take no nonsense from them! Mind you I’m not at all sure that our rather old TV has a HDMI connection! Small steps eh!!

Re: Apple TV app

Midnight_Voice — Sun, 29 Sep 2024 20:08:27 GMT

@IJMR

You’d be amazed at how far back HDMI ports go, though in the old days, certainly with Sony, they were just higher numbers, like AV4 and AV5. But as long as your TV is widescreen (16:9), it’s likely got HDMI inputs.

Re: Apple TV app

zulu17 — Sun, 29 Sep 2024 22:52:02 GMT

@Midnight_Voice one correction is that the BT Broadband EE TV offering still has a restriction of a maximum of one extra Box Mini. So only orders for the New EE Broadband and TV allow two extra boxes. S

Re: Apple TV app

Midnight_Voice — Mon, 30 Sep 2024 13:00:23 GMT

@zulu17

Thanks for that. I guess EE Broadband must be better than BT Broadband then, if it can support more devices.

But I am unable to rightly comprehend how either company (sorry, just the one company) can have these limitations without taking into account what else is going on over the broadband, notably if there is a PS5 going full pelt somewhere or not.