This topic

TV remote volume buttons not working

Annemmcl — Thu, 03 Oct 2024 15:53:56 GMT

I bought a new remote control and when I set it up all the buttons work perfectly except the volume and mute buttons. If I hold the AD button and press volume I can turn the sound up or down but not mute.

Any ideas?

Re: TV remote volume buttons not working

Lսkе — Thu, 03 Oct 2024 16:21:30 GMT

At a guess you have set up the remote to operate a TV that is a different make to your current TV, and therefore are using the AD button to adjust the volume on the youview box itself. Or your new remote was pre-set for a different TV.

Try resetting the remote and see how you get on without pairing with a TV.

And then if you are still having difficulty come back and tell us which remote model it is.

The instructions to reset the remote can be found at:

https://www.bt.com/help/tv/fix-a-problem/remote/which-remote-do-you-have

Re: TV remote volume buttons not working

Midnight_Voice — Thu, 03 Oct 2024 16:27:13 GMT

@Annemmcl

Put yourself in our shoes.

We’d like to help you, but you haven’t told us what the make and model of remote is, nor the make and model of TV.

And nor how, if at all, this is connected to any of the equipment that EE TV supply.

(@Lսkе has assumed it is a YouView remote, but I’m not sure that’s the case).

With these few supplementary facts, we should perhaps be able to take a stab at your question.

Re: TV remote volume buttons not working

Lսkе — Thu, 03 Oct 2024 16:39:22 GMT

@Midnight_Voice

It may be a non-youview remote but following my suggestion will quickly reveal whether or not that is the situation as the link I posted would not match Annemmcl 's remote.

What happens with the AD button is consistent with at least 1 of the youview remotes and not any of the non-youview remotes which are sometimes reported as being used as a substitute. The likelihood is that the remote is a youview remote.
If Annemmcl resets and starts from scratch without attempting to pair with a TV then we should be able to get a better understanding of what is happening. And also when the remote is reset Annemmcl will have to work out which particular remote model is being used, and hopefully tell us.

Re: TV remote volume buttons not working

Midnight_Voice — Thu, 03 Oct 2024 16:52:10 GMT

@Lսkе

Every day is a school day - I never knew that 😢

https://forums.digitalspy.com/discussion/2180058/youview-box-and-volume-control

Re: TV remote volume buttons not working

Annemmcl — Thu, 03 Oct 2024 17:49:41 GMT

Thanks for your reply.

The remote is exactly the same one as I got with my Youview box. It is a BT YouView remote control. The TV is a Toshiba.

It's only the volume buttons that don't work.

Re: TV remote volume buttons not working

Midnight_Voice — Thu, 03 Oct 2024 18:25:59 GMT

@Annemmcl

Thanks, that narrows it down to one of the three in the link above, as I presume it’s not the Pro box we are talking about here.

https://www.bt.com/help/tv/fix-a-problem/remote/which-remote-do-you-have

Which of the three is it, as the correct programming to control your Toshiba TV depends on following the instructions for your particular remote.

Do you have the codes for Toshiba TVs? Usually 5523, but could vary, as recent Toshibas may be just rebadged TVs from other manufacturers.

The model number of the YouView box and of the Toshiba TV will help us here.

Re: TV remote volume buttons not working

Annemmcl — Thu, 03 Oct 2024 18:20:48 GMT

Yes it was on the instructions that came with the remote 5523

Re: TV remote volume buttons not working

Midnight_Voice — Thu, 03 Oct 2024 18:29:50 GMT

@Annemmcl

If it still doesn’t work, try 2811 for Vestel.

Re: TV remote volume buttons not working

Annemmcl — Thu, 03 Oct 2024 18:33:32 GMT

My remote is the first one.

It say to hold AD, SUB and Power at the same time to reset. A blue light should flash after holding for 5 secs but it doesn't. I've tried several times.

Re: TV remote volume buttons not working

Anonymous — Thu, 03 Oct 2024 19:21:25 GMT

@Annemmcl

That reset procedure doesn't work on mine either. However, it appears that you can simply repeat the process for adding a TV code (TV+TV/AV) to try a new one.

Re: TV remote volume buttons not working

Annemmcl — Thu, 03 Oct 2024 19:32:23 GMT

Thanks.

I've tried a different code as suggested but the volume buttons still don't work without pressing AD at the same time.

Perhaps I'll have to do this. It's not too much of a hassle.

Re: TV remote volume buttons not working

Lսkе — Thu, 03 Oct 2024 19:43:33 GMT

@Annemmcl

Two questions:

On your old youview remote were the volume and mute buttons OK for you?

On your old yoview remote did you use it to power your TV of and on, or to change its HDMI source?

Re: TV remote volume buttons not working

Annemmcl — Thu, 03 Oct 2024 19:46:39 GMT

@Lսkе

Yes, the buttons worked on my old remote but I didn't use it to switch the TV on and off. I used the Toshiba remote for that.

Re: TV remote volume buttons not working

Anonymous — Thu, 03 Oct 2024 19:59:06 GMT

@Lսkе @Midnight_Voice

Do the older boxes have the option in settings for the remote to control either the box or the TV?

Re: TV remote volume buttons not working

Midnight_Voice — Thu, 03 Oct 2024 20:55:41 GMT

@Annemmcl

Is this a genuine BT replacement remote, bought new? Or secondhand? Or maybe a knock-off?

First thing to do is check the batteries - get your phone, point the remote at its camera, press the On/standby button on the remote. Can you see flickering coming from the end of the remote when you look on the phone screen?

If not, check the batteries. But if you see the flickering, skip the reset, try going straight into programming the remote, trying the Toshiba code first. And if the remote takes it but still doesn’t work like it should, try the Vestel code.

Let us know how you get on!

(AAMOI, what happened to the original remote?)

Re: TV remote volume buttons not working

Midnight_Voice — Thu, 03 Oct 2024 21:01:39 GMT

@Anonymous

This remote has the TV and TVAV buttons on the remote to do that with. Nothing in Settings, and no need for it either.

Re: TV remote volume buttons not working

Lսkе — Thu, 03 Oct 2024 23:53:59 GMT

@Annemmcl
@Anonymous

Sorry, I thought that the BT instructions for resetting the BT Slim Line remote had been corrected.

To reset the BT Slim Line remote try holding the AD, SUB and BT Player buttons at the same time for 5 seconds.

There are slightly different variations of the BT Slim Line remote. Trying it on 4 of them, all 4 were reset using that combination of buttons.

Re: TV remote volume buttons not working

Annemmcl — Fri, 04 Oct 2024 06:39:53 GMT

@Lսkе

Thanks. I reset the remote using your instructions and it works fine. I didn't connect it to the TV as I hadn't connected the old one and I'm quite happy switching on/off with the Toshiba remote.

@Midnight_Voice

Some of the buttons on the old one were not working properly - fast forward/play/rewind and the volume buttons. It was frustrating trying to use it.

Thank-you to all of you @Anonymous as well for your help. Much appreciated.

Re: TV remote volume buttons not working

Lսkе — Fri, 04 Oct 2024 14:36:03 GMT

@PaddyB @NeilO @Katie_B @DarrenDev

Please would it be possible for these instructions to reset the Slim Line remote be corrected?
https://www.bt.com/help/tv/fix-a-problem/remote/which-remote-do-you-have/resetting-your-remote-control-1

It currently stating that AD, SUB and Power buttons reset the remote, but it is AD, SUB and BT Player buttons that successfully reset remotes RC3124701, RC3124703 , RC3124705. (Presumably for the equivalent Plusnet remotes it is the MyView (RC3124702, RC3124704) or MyTV ( RC3124706) that should be used instead of the Power button when resetting. )

Although the Slim Line remotes are not Bluetooth, they still have a use for the EE TV Pro box, for those who like the additional remote functions, or for those where the EE TV Pro remote auto setup does not recognise the TV but the Slim Line does.