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Ipc6023 of doom

Andy619 — Wed, 16 Oct 2024 14:16:59 GMT

Hi following a recent local fttp outage I haven't been able to get on to my live channels through the guide. All the apps and players work fine. I've tried all the solutions under the sun(restart hub,restart ont etc). I went through a chat on bt.com and went through a lot of the same stuff again. This time we did a soft reset of my bt box pro and now I've lost bbc one, two and channel 4 from the list and it still doesn't work. I keep reading about multicast perhaps being disabled somehow? Can anyone help please?

Re: Ipc6023 of doom

DarrenDev — Wed, 16 Oct 2024 14:32:29 GMT

I can see the data to your TV Box disappearing just before 11:30 on Monday morning. Unfortunately there isn't anything you can do (you've already tried everything you can) - the fault will be outside your home. I can see that a case has already been raised to TMC, who should respond within 5 working days. Until then, I'm afraid you'll just need to use the apps.

Note: there's no explanation for you to have lost BBC/C4. Could you please go to settings, and rescan for channels - it should then ask you to select your TV region.

Re: Ipc6023 of doom

Andy619 — Wed, 16 Oct 2024 14:43:35 GMT

Many thanks for the reply. I just did that and now how the channels back so at least they're there for when it does start working again 😊 fingers crossed they can get it working soon!