This topic

Error code YVM607

Kdawber — Thu, 15 Feb 2024 12:08:01 GMT

Hi All

i keep getting this error code, I have done everything suggested, swapped HDMI, restarted box, nothing else plugged in yet this still happens. The only thing that works is to switch power off to TV and box, this then fixes it for a few days.

its driving me mad any help would be appreciated thanks

Re: Error code YVM607

Midnight_Voice — Thu, 15 Feb 2024 15:05:31 GMT

@Kdawber

Which model YouView box, model of TV, and specification of HDMI cable do you have?

Does the error correlate with you attempting to watch 4K content at all, as this error is HDCP related?

Try dropping down a level on the resolution of the YouView box, from 4K to HD, or, if you are already on HD (1080p) drop to 1080i or even 720p for a while, see if it resolves the issue.

Re: Error code YVM607

Kdawber — Fri, 16 Feb 2024 14:50:12 GMT

Hi it’s the BT TV box pro (only 4 months old). The hdmi lead is the one that came with the box. TV is Samsung curve ultra HD.

it happens when watching any content or channels

thanks in advance

Re: Error code YVM607

Midnight_Voice — Fri, 16 Feb 2024 15:43:21 GMT

@Kdawber

Thanks for that.

The HDMI cable should be OK, unless it’s faulty. But I think you’ve triad an alternative one?

Certainly, though, make sure the HDMI cable is running in free air and not close to any other cables from which it pick pick up cross-channel interference.

There have been too many Samsung curved TVS to narrow it down from your description, alas. What does Menu/Network/Device Name, or possibly Menu/Support/Device Name if there is no such value under Network, show you?

What is/was your Pro box resolution (Settings/Picture), and have you tried reducing this, to see if it makes the problem go away (though obviously, that’s just diagnostic, not a long term solution)?

Re: Error code YVM607

Kdawber — Sat, 17 Feb 2024 09:49:18 GMT

Samsung 6 series (55) is what’s on device name for tv

karen

Re: Error code YVM607

Kimbals — Sat, 02 Mar 2024 00:04:23 GMT

This error is every day.

The only way to clear it has been to take the power out of the TV, just briefly and power it up again.

I have dropped all the settings, bought a high grade HDMI cable, but nothing is resolving it.

Has anyone found a solution?

Re: Error code YVM607

SoupDragon57 — Sat, 02 Mar 2024 09:10:51 GMT

@Kimbals As @Midnight_Voice said, the error is related to HDCP and I'd recommend changing the output too see if that makes a difference. It's good you've tried changing the HDMI lead, but sadly, this means the issue is either in the TV or the EE box.
Do you have another TV you could test this on? That would allow you to see if it is the TV or the EE box that is causing the issue.

Re: Error code YVM607

Kimbals — Sat, 02 Mar 2024 10:11:23 GMT

Hi @SoupDragon57,

Thank you VERY MUCH, I changed my HDMI cable to another port and, so far, no errors.

Very strange why it suddenly has started happening on that port

Watch this space, I may be back.

Paul

Re: Error code YVM607

SoupDragon57 — Sat, 02 Mar 2024 12:02:58 GMT

@Kimbals I should have thought of that one! Changing HDMI port is the next move before another TV. It could be that the HDMI port you were using isn't certified to the right HDCP level or has got a fault. Hope the alternative HDMI port solution works out 🤞

Re: Error code YVM607

Kdawber — Sat, 02 Mar 2024 12:21:18 GMT

I purchased a new high grade hdmi cable - thought it had worked but then did it again! Unusually it tends to happen on a Sunday morning - one not a clue why!

Re: Error code YVM607

SoupDragon57 — Sat, 02 Mar 2024 13:15:10 GMT

@Kdawber I'd recommend the steps in previous posts around changing HDMI port on the TV and trying on another TV to see if it is the EE TV box or your TV.

Re: Error code YVM607

gavinlambourne — Thu, 14 Mar 2024 11:38:30 GMT

Hi @Kdawber - please can you share your TV make and model number?

Re: Error code YVM607

Slicvic — Mon, 15 Apr 2024 12:39:53 GMT

I too have this problem. All has been well tuning in to HD programmes on my Sumsung TV via my Youview box, then over night I can only tune in to SD channels. YVM607 being the culprit. I have tried everything suggested viz HDI cables, inputs, and followed every instruction given. Finally I even went to resetting factory settings. Nothing works. Your suggestion to reduce the input from 4k to HD sounds a good idea. However I have been through every sub menu on the boxes menu and can find no way of doing this. Can you help?

Re: Error code YVM607

SoupDragon57 — Mon, 15 Apr 2024 13:02:12 GMT

@Slicvic within settings, go to picture settings and change the resolution. It will give you a drop down list of values to try.

Re: Error code YVM607

Midnight_Voice — Mon, 15 Apr 2024 13:18:12 GMT

@Slicvic

Press YouView button, choose Settings (gear wheel top right), Picture & Sound, select the top option HDMI Display, scroll to 1080p, Yes, keep changes (if the display looks OK and you can see that), Done.

AAMOI, what was it set to when you went in?

Re: Error code YVM607

Slicvic — Mon, 15 Apr 2024 16:27:20 GMT

Thanks for help but no go I'm afraid. It was already set to 1080. There is no HD setting on my menu. The alternatives to 1080 are 108i and 720p. I tried both. No change. Perhaps it's my box is to old. It's a HUAWI DN372T if that means anything to you.

Re: Error code YVM607

David_H — Mon, 15 Apr 2024 16:58:50 GMT

Hi @Slicvic, the DN372T is a TalkTalk Youview box so not one we support on the forum, but it's likely the YVM607 issue is due to the box not being able to agree a content protection mode for the TV channel you are trying to watch. These days HD channels are encrypted by the broadcaster and the TV must be able to support the right level of HDCP to display.

You might be able to try another HDMI port on your TV if one is available or check your TV settings to ensure that HDCP is enabled. HDCP comes in two main flavours (HDCP 1.4 and HDCP 2.2) but depending on your TV it may be referred to as something else so you may need to check the user guide for the TV to see if it's mentioned.

Thanks

David

Re: Error code YVM607

Midnight_Voice — Mon, 15 Apr 2024 21:38:24 GMT

@Slicvic

1080p is HD, as is 1080i at a pinch.

The equivalent of this BT/EE Community for TalkTalk box owners is:-

https://community.talktalk.co.uk

where the DN372T is still supported:-

https://community.talktalk.co.uk/t5/Articles/Compare-our-TalkTalk-TV-Boxes/ta-p/2204428

though it doesn’t support On Demand for itv any more.

If anything is too old, though, it’s likely your TV, as covered by @David_H above, as not having the HDCP smarts to pass even HD, let alone the UHD that more usually trips up older devices. What is the model number of your Samsung TV?

Re: Error code YVM607

Kimbals — Tue, 16 Apr 2024 19:30:24 GMT

Hi,

Our Samsung TV model is: UE55RU7470UXXU

Re: Error code YVM607

Midnight_Voice — Wed, 17 Apr 2024 06:56:15 GMT

@Kimbals

This seems to be an unusual TV; as far as I can tell, it has no terrestrial tuner, and is Freesat only?

But while Samsung don’t quite seem to be able to decide if it is HDMI 2.0a (adds HDR) or HDMI 2.0b (further adds HLG), any level of HDMI 2.0 should bring with it HDCP 2.2, so YVM607 shouldn’t be happening.

One thing I have noticed is that there are recent firmware and software updates for this TV:-

https://www.samsung.com/uk/support/model/UE55RU7470UXXU/#downloads

Is yours fully up-to-date with these? If not, try applying them and see if this fixes things.