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150 awful service

davidjill2018 — Wed, 30 Oct 2024 12:03:34 GMT

Got loads of emails, ring us and upgrade..........

rang 4-5 times minimum 30 minute wait

tried on lone chat sends you back to 150

Is there any other way of contacting BT / EE ???

Re: 150 awful service

DarrenDev — Wed, 30 Oct 2024 12:59:43 GMT

It's not fair to say awful @davidjill2018 as it sounds like you haven't actually managed to speak to them yet. They're just a bit busy at the moment, so queue times are long. Unfortunately there's no other way to get in touch for what you're after.

Re: 150 awful service

davidjill2018 — Wed, 30 Oct 2024 13:05:42 GMT

The 150 service is awful, I didn’t mention the operators. You cannot email customer service, the chat bot just refers you to 150

BT need to increase their staffing so that paying customers are not forced to wait 30 plus minutes. yes I have tried a different time and a different day.

No way to message from your account and get a call back.

For such a major communication provider they could do better.

Re: 150 awful service

PeterKeeney — Wed, 30 Oct 2024 19:39:05 GMT

I'm afraid after having problems with BT, since June 4th 2024 and problemly speaking to 40+ Advisors and only now getting close to resolving the Fred Karno's circus that it is I think I'm well within my rights to call it out as it is. 'Awful Service'