This topic

BT box pro to EE tv

david1982 — Thu, 31 Oct 2024 22:36:30 GMT

Put on my BT box pro tonight to be greeted by EE logo and says set up will only take a few minutes. Have been trying all evening with no luck. What's the answer. Have had no problems with box before tonight

Re: BT box pro to EE tv

Anonymous — Fri, 01 Nov 2024 07:46:31 GMT

Sounds like it's factory reset itself. Mine did that a couple of months ago without warning. Just turned it on one day & it had reset, wiping 500GB of recordings.

You haven't said what "Trying all evening" means. Can you not complete the setup or are you hoping it will go back to how it was? If the latter then it's almost certainly a forlorn hope.

Re: BT box pro to EE tv

david1982 — Fri, 01 Nov 2024 08:45:17 GMT

@Anonymous thanks for reply. I tried the usual things switching off and on again, unplugging aerial , ethernet , BT button on front all to no avail. It's still the same this morning just stuck on set up screen. From what you say I need a new box ?

Re: BT box pro to EE tv

Anonymous — Fri, 01 Nov 2024 08:49:47 GMT

Sounds that way.

Re: BT box pro to EE tv

david1982 — Fri, 01 Nov 2024 09:18:07 GMT

@Anonymous thanks for your help. Who do I call or where do I go to get a replacement?

Re: BT box pro to EE tv

Anonymous — Fri, 01 Nov 2024 09:22:51 GMT

Standard 150 I'm afraid. Make sure you have a flask of coffee & a packed lunch first!

Might be worth attempting a factory reset first if you haven't already.

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

Re: BT box pro to EE tv

david1982 — Fri, 01 Nov 2024 17:33:43 GMT

@Anonymous thanks for those suggestions have now tried a reboot (again) and a reset but with no luck. Am away for weekend so on Wednesday will call 150. Wish me luck and thanks for your help.

Re: BT box pro to EE tv

zulu17 — Sat, 02 Nov 2024 13:02:09 GMT

@david1982 from your posts it looks like the box is not able to load the system from it's disk drive . The reset you mention in your last post , was it via the box buttons as described

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

Are you getting any messages currently after the Youview image or is just now hanging.

(if the reset process is not able to load a fresh system over the Internet then it sounds fairly terminal).

Re: BT box pro to EE tv

david1982 — Sat, 02 Nov 2024 21:43:47 GMT

@zulu17 thanks for reply. Used the link @Anonymous mentioned in message 6 in this thread which is same as you mentionand after EE tv screen and Youview screen I'm back at start setup where screen freezes

Re: BT box pro to EE tv

minley — Sun, 26 Jan 2025 21:07:05 GMT

Because the EE blue light kept flashing and the box would not start-up I did a factory reset . Got the set-up screen telling me to connect the antenna but no button on the EE remote would move beyond that page. Just before giving up and deciding a call was necessary I tried the old Youview remote. It worked! A software upgrade was installed and after several minutes the box was live. However, although I am able to switch the box on/off with the EE remote I can only change channel with the youview one. Is my EE remote the culprit or the BT TV box pro?

Re: BT box pro to EE tv

Midnight_Voice — Sun, 26 Jan 2025 21:28:17 GMT

@minley

It sounds like the EE remote is not paired with the Box Pro. Older YouView remotes don’t need to pair, which has its downsides; but as here, also has its upsides.

With the Box Pro switched on and connected to your TV, also switched on, via an HDMI cable, carry out the remote reset and re-pair as here:-

https://www.bt.com/help/tv/getting-set-up/how-do-i-control-my-tv-with-my-bt-tv-remote-control-#:~:text=Pairing%20your%20EE%20TV%20Box%20Pro%20remote%20with%20your%20TV&text=If%20yours%20does%20not%20pair,and%20EE%20TV%20remote%20separately.

Follow the instructions for the Box Pro remote.