This topic

EE TV recorded programs cannot be fast-forwarded

PhilC42 — Sun, 03 Nov 2024 10:39:19 GMT

EE TV recorded programs cannot be fast-forwarded

has anyone else experiencing problems FF through some (not all) recorded programs? This seems to happen to some, but not all recordings, once you start watching, the FF function stops working, unless you stop the program and restart, then maybe the FF will work?

Secondly, if you are able to FF and the banner pops up to show progress through the program, it gets stuck on the screen and doesn't disappear. The back/escape button stops working too.. again this seems to be random and there is no way to escape out of the program except to switch off and on again the TV box.

Both are so very frustrating! EE seems to have introduced even more annoying bugs in to this system.

It is pointless calling support because they seem to have one trick to fix everything; a factory reset on the TV Box, I have already had to do that so many times 😞

Re: EE TV recorded programs cannot be fast-forwarded

chrisjp — Sun, 03 Nov 2024 12:19:54 GMT

I suspect that not being able to fast forward recorded programmes is not a bug, but a deliberate policy to stop people fast forwarding through the advertisements. This is being introduced on newer TV recording devices at the behest of the advertisers.
My Manhattan T3-R receiver-recorder allows me to fast forward on every programme I've recorded. If anyone has the newer T4-R it would be interesting to hear if this also still allows fast forwarding.

Re: EE TV recorded programs cannot be fast-forwarded

johnpcook — Sun, 03 Nov 2024 15:17:45 GMT

I have same annoying problem with the progress banner not turning off after using ff on a recorded program. Very annoying!

Re: EE TV recorded programs cannot be fast-forwarded

Midnight_Voice — Sun, 03 Nov 2024 15:31:58 GMT

@PhilC42

Lokking at your issue by channels, which channels can you fast forward, and which not? I suspect the issue may map to itv channels won’t, and all others will.

Also, are you in IP Mode or Aerial Mode? These stunts and prohibitions seem to go with IP Mode, which no-one who can use Aerial Mode should adopt IMHO, unless they are inextricably wedded to the lesser channels that this mode provides in HD, and Aerial Mode doesn’t.

Re: EE TV recorded programs cannot be fast-forwarded

Brucemeister5 — Sun, 03 Nov 2024 18:16:47 GMT

I’m not having any issues fast forwarding recorded programmes. I have two Pro tv boxes, one in IP mode and the other in aerial mode. I normally use the >> button to move forward through the adverts 60 seconds at a time by holding my thumb down until it responds to my demands.

Re: EE TV recorded programs cannot be fast-forwarded

gomezz — Sun, 03 Nov 2024 20:16:54 GMT

My advice to anyone who wants both the benefits of IP mode and that of Aerial mode is to have a second Freeview PVR which uses Aerial mode.

Re: EE TV recorded programs cannot be fast-forwarded

PhilC42 — Mon, 04 Nov 2024 08:26:41 GMT

IP Mode ... is this some new feature? It isn't as though they are hijacking the FF button during adverts, it is also during the program..

Re: EE TV recorded programs cannot be fast-forwarded

PhilC42 — Mon, 04 Nov 2024 08:27:34 GMT

yes I cannot find a solution for it, it has become so annoying and so frequent I want to get rid of BT/EE completely and just try something else.

Re: EE TV recorded programs cannot be fast-forwarded

PhilC42 — Mon, 04 Nov 2024 08:28:28 GMT

it is happening during the programs, not necessarily during adverts, infuriating!

Re: EE TV recorded programs cannot be fast-forwarded

Midnight_Voice — Mon, 04 Nov 2024 09:05:46 GMT

@PhilC42

OK, backing off a notch or two technically, have you got an aerial plugged into your box, or not?

Re: EE TV recorded programs cannot be fast-forwarded

PhilC42 — Mon, 04 Nov 2024 10:08:10 GMT

no, just IP

Re: EE TV recorded programs cannot be fast-forwarded

Midnight_Voice — Mon, 04 Nov 2024 10:51:05 GMT

@PhilC42 @Brucemeister5

So anybody not having this problem, if they are in Aerial Mode, like me, that’s probably why they don’t see it,

Re: EE TV recorded programs cannot be fast-forwarded

powellj3 — Mon, 04 Nov 2024 16:56:05 GMT

A slightly different manifestation of the same problem on a T2100. If I use the skip 30s button, randomly it kills the sound on the box - which can only be restored through a power cycle.

Ive got a second, spare, box and, after swapping them, the fault exists on the second box. That was after a full factory reset on the spare box (it had been in the attic for a year or two).

I’ve not noticed any issue yet with the fast play button. Just the skip. Though possibly I haven’t used it enough.

Re: EE TV recorded programs cannot be fast-forwarded

Midnight_Voice — Mon, 04 Nov 2024 17:21:05 GMT

@powellj3

Try a Maintenance Mode - Keep Recordings on one or both, and see if this improves matters:-

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

Use the relevant instructions for your particular box model in each case.

Re: EE TV recorded programs cannot be fast-forwarded

powellj3 — Mon, 04 Nov 2024 17:44:11 GMT

Done that. In fact the second box had a full factory reset.

Re: EE TV recorded programs cannot be fast-forwarded

Andy005 — Mon, 04 Nov 2024 18:38:27 GMT

@PhilC42

I'm using IP mode and have never experienced not being able to FF during a recording (except for the recent bar on ad skipping on ITV channels).

It's worth a reset in Maintenance Mode (Keep Recordings) if you haven't already done so

Re: EE TV recorded programs cannot be fast-forwarded

gomezz — Mon, 04 Nov 2024 23:56:37 GMT

On my T4000 the sound occasionally mutes after using the skip function. But easily restored by doing a Pause then Play.

Re: EE TV recorded programs cannot be fast-forwarded

powellj3 — Tue, 05 Nov 2024 05:35:09 GMT

@gomezz sadly, on my T2100, when the sound system fails, nothing but a power cycle will restore it. This has been happening for only a few weeks. Last night it happened twice in one programme. So I resorted to using the fast-play buttons rather than the skip 30s button. I had no issues whilst doing that.