This topic

Picture Issues

Tel2 — Sat, 09 Nov 2024 08:35:34 GMT

Pro /EE Box with 500 Mbps Broadband with BT supplied Extenders.

I expect perfect Pictures with this Set-up.

Currently checking all connections, a HDR football match this evening will be the ultimate test of my set-up.

Tel

Re: Picture Issues

Midnight_Voice — Sat, 09 Nov 2024 10:51:24 GMT

@Tel2

Thanks for letting us know.

How do you intend to get a picture?

Re: Picture Issues

Brucemeister5 — Sat, 09 Nov 2024 11:12:14 GMT

@Tel2 When you say extenders, I take it that your box is set up via wifi rather than ethernet. My elderly neighbour is using wifi as the tv is on the opposite side of the lounge to the hub, and he’s having problems that I can only put down to that because otherwise his set up is the same as in our lounge. Good luck with it.

Re: Picture Issues

Tel2 — Sat, 09 Nov 2024 11:49:33 GMT

No I have the Extenders,linked by the earthing circuit in my house, to facilitate an Ethernet Connection.

Re: Picture Issues

Midnight_Voice — Sat, 09 Nov 2024 12:11:15 GMT

@Brucemeister5

Has he got any LCD lamps in his lounge?

Re: Picture Issues

Brucemeister5 — Sat, 09 Nov 2024 13:17:44 GMT

@Tel2Ok, that’s what I call mini connectors. We have that set up for our other box which is located in the extension at the rear of the house. We are only on FTTC and receive perfect pictures on TNT Sports Ultimate HDR there.

Re: Picture Issues

Brucemeister5 — Sat, 09 Nov 2024 13:21:02 GMT

@Midnight_Voice Not as far as I’m aware. I’ve only been in during the daytime to try and help. I’ll have another look next time I’m in there.

Re: Picture Issues

Midnight_Voice — Sat, 09 Nov 2024 14:11:53 GMT

@Brucemeister5

The universally known name for these devices is PLAs, PowerLine Adapters (or Adaptors).

They work over your ring mains, which I hope is what @Tel2 means; he won’t get far by earthing them 😛

Re: Picture Issues

Tel2 — Sat, 09 Nov 2024 14:52:37 GMT

Great HD Picture on Sky Sports but suffering pixelation.
Consulting Customer services,
Tel

Re: Picture Issues

Tel2 — Sat, 09 Nov 2024 15:05:49 GMT

Bt has tested my Pro Box .
Ping Value is 24 & should be below 2.
Tech Guy coming early Monday morning.
Excellent response.
Tel

Re: Picture Issues

Tel2 — Tue, 12 Nov 2024 06:02:02 GMT

My Internet speed is c.500 & said speed is @ my TV.

I have always suffered BT pixelation Issues on the Ultra HDR channel but never on HD channels which does not make sense to me.

BT ,yesterday, played around with Speeds to zero effect & one Expert was surprised my Extenders lacked a reset-button.

Another TV Expert arrives next week.

Sky has always performed perfectly but has just become SO costly.

My Broadband Contract was up last week but BT offered me a Package I could not refuse.

I believe the HD Picture is the best money can buy.

Before I sell my Body to Research & re-join Sky is there anything else I can try please ?

Tel

Re: Picture Issues

Brucemeister5 — Tue, 12 Nov 2024 07:39:48 GMT

Not a solution as such, but have you tried watching TNT Sports via Discovery+ on your box? I don’t think there will be anything on there in Ultimate until Friday night’s Ireland rugby union match, but you could try that before the next tv expert arrives. Do you have the same problem on Channels 465 & 433? I realise that watching via Discovery+ is c30/40 seconds behind the multicast channels. We’ve only got FTTC and max out at 51mbps, but we use PLAs and get a perfect picture on 433&465.

Re: Picture Issues

Anonymous — Tue, 12 Nov 2024 08:11:46 GMT

Buy a long ethernet cable & try that temporarily. Obviously UHD requires a higher bandwidth than HD, & the way that channels are delivered over multicast requires that to be 100% sustainable. So random speed tests aren't much use as that's only a snapshot.

Re: Picture Issues

Tel2 — Tue, 12 Nov 2024 08:15:25 GMT

I can get it momentarily on any channel & it was BBC1 last night with 4 Incidents.
3 recordings I have watched have shown no pixelation to date.
I have been chasing Ultra HDR for years & BT then said speed was the answer.
As stated before it is the HD Issues that baffle me
Tel

Re: Picture Issues

DarrenDev — Tue, 12 Nov 2024 12:00:45 GMT

I'd read your previous comment in the opposite way to how you meant it:

"I have always suffered BT pixelation Issues on the Ultra HDR channel but never on HD channels which does not make sense to me."

i.e. I thought you were saying you'd never experienced issues on HD. What you're saying is that you're now experiencing issues on HD where you didn't previously.

Is there any possibility of temporarily moving the TV and TV Box to directly next to the Hub and using either WiFi or Ethernet to completely eliminate the Powerline Adapters from the issue? If it works perfectly then alternatives can be explored. If it still fails then a more complex analysis of your line conditions will be required.

Re: Picture Issues

Anonymous — Tue, 12 Nov 2024 12:13:11 GMT

@Tel2

As @DarrenDev has said, you need to confirm what your issue is as you appear to be contradicting yourself.

Re: Picture Issues

Tel2 — Tue, 12 Nov 2024 14:25:31 GMT

I have visited 2 TV shops in Nottingham this morning.

One sells Bespoke TV's & the other an EE TV/Phone Shop.

Both independently queried my Extenders until they found out BT supplied them & when, they knew I had the Full Fibre

500 Mbps package, they both suggested the Router or Set-top box were suspect.

Tel

Re: Picture Issues

David_H — Tue, 12 Nov 2024 15:11:07 GMT

Hi @Tel2 what model PLAs do you have ? All recent PLA types (BT or Tp-link) should have a reset button and a recessed factory reset pin hole - your symptoms match characteristics packet loss between the hub and TV box which is why the UHD picture is so badly affected compared to HD (UHD channel playout rate is 3-4x higher than HD) and are very likely due to the PLAs struggling to find a clear channel on the in-home electric ring main. Knowing what model you have will help in diagnostics.

The ping time is indeed high as previously mentioned and the number of packets reporting as "lost" even on the BBC One Midlands East HD (generally 8-9Mb/s) is very high and will impact your picture quality. I can understand why TV shop might suggest the router or TV box as they will not generally be aware of how live (multicast) TV is delivered over broadband.

First off I'd suggest ensuring the PLAs are reset and clearly paired, not on any extension / surge protected plug or having any switching power supplies (like mobile phone chargers) from adjacent sockets

. Might also be worth comparing how your Wifi signal strength is between the Sh2 and TV box to check if it's any clearer - just unplug the ethernet cable from the back of the TV box and use the network settings to join to the hub using WPS if possible.

Thanks

David

Re: Picture Issues

Tel2 — Tue, 12 Nov 2024 16:53:53 GMT

Thanks so much David.
What does Sh2 mean please?
Terry

Re: Picture Issues

Carlusha — Tue, 12 Nov 2024 17:17:29 GMT

@Tel2wrote:
Thanks so much David.
What does Sh2 mean please?
Terry

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