This topic

EE tv IPC6023 message

swilli4711 — Wed, 03 Apr 2024 16:16:04 GMT

My EE tv box won’t show any live channels (only EE test page and apps). I get the IPC6023 message. I have done all the resets and switching on and off. I have had two home visits and the latest decision is to pass the problem on to Openreach. Can anyone explain what the problem might be and how it will be resolved. Incidentally my Wi-Fi is fttp and is working perfectly.

The EE technician who visited today was unable to say what was wrong or how long it would take to be fixed.

Re: EE tv IPC6023 message

Anonymous — Wed, 03 Apr 2024 16:23:31 GMT

It means your box isn't receiving the required multicast packets to display subscription content via the EPG.

That could be a number of things but for starters, are you using a BT/EE Hub & if so, have you tried connecting the box directly to it by ethernet?

Re: EE tv IPC6023 message

swilli4711 — Wed, 03 Apr 2024 16:38:44 GMT

Hi there, thanks for the reply, my tv box is connected to the EE router by Ethernet cable. I have changed the cable and even tried having the box connected by Wi-Fi only, but nothing made any difference.

Re: EE tv IPC6023 message

Anonymous — Wed, 03 Apr 2024 16:52:53 GMT

You need someone in the EETV team who knows what to check.I don't know if regular CS can put you through.

@DarrenDevmay be able to assist if he's around.

Re: EE tv IPC6023 message

DarrenDev — Wed, 03 Apr 2024 20:02:29 GMT

I'm really sorry that this isn't going the way it should - a home visit should never be necessary for IPC6023.
Could you please call the helpdesk again and demand that the case be passed to the TMC. They'll then involve Openreach only when they've confirmed that they're needed, and TMC will provide specific details on what needs to be changed.

Re: EE tv IPC6023 message

swilli4711 — Wed, 03 Apr 2024 20:09:51 GMT

Thanks very much for your reply, I will contact them tomorrow and try and get the ball rolling.

Re: EE tv IPC6023 message

David_H — Thu, 04 Apr 2024 09:45:41 GMT

Hi @swilli4711 , thanks for raising the issue. I'll drop you a PM to get some details and give TMC a hand if needed.

Cheers

David

Re: EE tv IPC6023 message

swilli4711 — Thu, 04 Apr 2024 10:27:32 GMT

Thanks David I got your PM and will reply when I get back home

Re: EE tv IPC6023 message

David_H — Fri, 05 Apr 2024 08:55:19 GMT

Hi folks. Thanks to @swilli4711 for raising the issue appears to be fixed after an overnight network switch reset with multicast traffic appearing in all the expected places. We'll continue to monitor to make sure it stays that way.

Cheers

David

Re: EE tv IPC6023 message

Dang2 — Tue, 26 Nov 2024 21:05:29 GMT

Hey there, I seem to be having the exact same issues on my EE/bttv box. I've done all the trouble shooting recommended. Can you help?

Re: EE tv IPC6023 message

Leanne_T — Wed, 27 Nov 2024 08:27:37 GMT

Morning @Dang2

Thanks for coming to the community.

Could you try these steps to see if this helps;

Restart your Hub
Wait for the broadband light on your Hub to go blue
Restart your TV box, using the power switch on the back

If you still have this error message, could you check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings, Software Information, Update Software and press OK.

Let me know how you get on 🙂

Leanne

Re: EE tv IPC6023 message

Dang2 — Wed, 27 Nov 2024 10:10:56 GMT

Thank you for your reply I've checked all this and still having issues.

Re: EE tv IPC6023 message

Leanne_T — Wed, 27 Nov 2024 10:27:11 GMT

Thanks for trying these for me @Dang2

In this case, please get in touch with our broadband tech team and they will get the error message looked into for you.

Let me know how you get on 🙂

Leanne.

Re: EE tv IPC6023 message

David_H — Wed, 27 Nov 2024 12:24:13 GMT

Hi @Dang2 , as you might be aware IPC6023 dialogs are generally due to a lack of multicast or subscription eligibility failures.

Could you drop me a DM with your TV Box serial number so I can take a quick look at your broadband connection and account details?

thanks

David

Re: EE tv IPC6023 message

Dang2 — Wed, 27 Nov 2024 13:47:13 GMT

I will do when I'm home from work thank you 🙂

Re: EE tv IPC6023 message

Dang2 — Wed, 27 Nov 2024 13:49:36 GMT

Also how do I direct Message, sorry to ask

Re: EE tv IPC6023 message

David_H — Wed, 27 Nov 2024 15:18:11 GMT

No worries, if you click on my name, there's a view profile option where you'll find the "message" button.

Re: EE tv IPC6023 message

Dang2 — Wed, 27 Nov 2024 17:19:11 GMT

Hmm there doesn't seem to be an option to message,

My box serial number is : Serial No.:+097445+2321005067

Thank you for checking for me

Re: EE tv IPC6023 message

Midnight_Voice — Wed, 27 Nov 2024 23:09:18 GMT

@Dang2

Do you not see this, with the purple ‘Message’ box?

Re: EE tv IPC6023 message

Dang2 — Thu, 28 Nov 2024 06:31:02 GMT

I don't? Maybe because I'm using a mobile?