https://community.bt.com/t5/EE-TV-YouView/BT-TV-BOX/m-p/2419867#M82516 <P>Good morning, hoping someone can help. The tv box has frozen again, have tried numerous times turning it off and on again. It’s finally on but we can’t do anything, won’t let us change channels / volume and the picture is almost black. It’s not the actual television set. Thanks in advance&nbsp;</P> Sat, 28 Dec 2024 12:34:28 GMT Maz56 2024-12-28T12:34:28Z https://community.bt.com/t5/EE-TV-YouView/BT-TV-BOX/m-p/2419867#M82516 <P>Good morning, hoping someone can help. The tv box has frozen again, have tried numerous times turning it off and on again. It’s finally on but we can’t do anything, won’t let us change channels / volume and the picture is almost black. It’s not the actual television set. Thanks in advance&nbsp;</P> Sat, 28 Dec 2024 12:34:28 GMT https://community.bt.com/t5/EE-TV-YouView/BT-TV-BOX/m-p/2419867#M82516 Maz56 2024-12-28T12:34:28Z https://community.bt.com/t5/EE-TV-YouView/BT-TV-BOX/m-p/2419877#M82517 <P>Unplugging the box for a minimum of 30 minutes might be worth trying rather than just switching &nbsp;it off and on again.</P> Sat, 28 Dec 2024 13:10:06 GMT https://community.bt.com/t5/EE-TV-YouView/BT-TV-BOX/m-p/2419877#M82517 Brucemeister5 2024-12-28T13:10:06Z https://community.bt.com/t5/EE-TV-YouView/BT-TV-BOX/m-p/2419883#M82519 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/342659">@Maz56</a>&nbsp;</P><P>Sounds like a faulty box. Get onto EETV and have them replace it.</P> Sat, 28 Dec 2024 14:42:42 GMT https://community.bt.com/t5/EE-TV-YouView/BT-TV-BOX/m-p/2419883#M82519 Midnight_Voice 2024-12-28T14:42:42Z