This topic

App on pro box just stopped working. Everything else OK

HaydnD — Wed, 01 Jan 2025 14:15:32 GMT

Re: App on pro box just stopped working. Everything else OK

biggestbigc — Wed, 01 Jan 2025 14:58:46 GMT

I think I’ve got the same issue. Turned TV box on today. First it had lost internet connectivity which we manage to re-establish and then none of the apps can be opened. Recordings are accessible - but no images are shown on the home page for any of them.

Re: App on pro box just stopped working. Everything else OK

barnpiece — Wed, 01 Jan 2025 15:24:00 GMT

I guess they have fixed the problem here, as mine just started working again.

Richard

Re: App on pro box just stopped working. Everything else OK

phil001 — Wed, 01 Jan 2025 16:12:25 GMT

Just noticed this post, now I'm wondering if it's a similar problem to what I've just posted...

https://community.bt.com/t5/BT-Devices/dtr-t4000-no-internet-connection/m-p/2420161#U2420161

Re: App on pro box just stopped working. Everything else OK

Brucemeister5 — Wed, 01 Jan 2025 16:03:42 GMT

We have the same problem here. Pro box saying that there’s no broadband connection, and unable to access apps or watchlist. However, live channels delivered by broadband are all available to watch. Bizarre.

Re: App on pro box just stopped working. Everything else OK

Brucemeister5 — Wed, 01 Jan 2025 16:34:31 GMT

https://www.bt.com/help/check-service-status

Plenty of comments about this issue over on the EE Community too. Found this link on there.

Re: App on pro box just stopped working. Everything else OK

HaydnD — Wed, 01 Jan 2025 19:58:09 GMT

As others have posted, it’s OK now so must have been an issue BT/EE’s end with a change of year!

Re: App on pro box just stopped working. Everything else OK

HaydnD — Wed, 01 Jan 2025 19:58:47 GMT

Thanks

Re: App on pro box just stopped working. Everything else OK

Midnight_Voice — Wed, 01 Jan 2025 22:41:38 GMT

@HaydnD

I still have issues, as of 22:10.

I’m holding off giving the all clear, or reporting any further bugs, until that BT Status no longer shows there are issues.