This topic

Picture judder

freddie5 — Fri, 24 Jan 2025 19:55:58 GMT

Hi, I've noticed recently particularly when watching ITV the picture skips/judders every 10 seconds or so.

I've turned off frame rate matching to no effect.

Also, it occasionally reboots for no apparent reason.

Any ideas what could be the issue, faulty box maybe??

Thanks.

Re: Picture judder

Midnight_Voice — Fri, 24 Jan 2025 21:13:31 GMT

@freddie5

What’s the box?

Re: Picture judder

freddie5 — Fri, 24 Jan 2025 21:16:42 GMT

Sorry, its a BT box pro.

Re: Picture judder

Midnight_Voice — Fri, 24 Jan 2025 21:42:39 GMT

@freddie5

Go to Settings/Factory Reset and do a Factory Reset (Keep Recordings).

This will ensure that your Box Pro’s software is how it should be.

It may not fix the issue, but should at least rule out a local Box fault as the cause.

Re: Picture judder

freddie5 — Sun, 26 Jan 2025 15:32:49 GMT

Not yet tried a reset.

Paused TV this afternoon to make a cuppa, came back and pressed play, nothing happened when i pressed play just froze.

Had to power cycle the box to regain control but lost the ability to play paused program.

Im starting to think the box is faulty.

Re: Picture judder

freddie5 — Sun, 26 Jan 2025 16:45:34 GMT

Now tried a factory reset, we'll see if that's sorted it.

Re: Picture judder

Ccy — Tue, 28 Jan 2025 18:04:01 GMT

I have a T4000. My recorded programmes also judder, like it has skipped a few frames every 10-20secs. It seems to get better sometimes later into the recording. I tend to use the skip forward at the start of the recording. Not sure if this makes it worse.

Re: Picture judder

Peter_W — Wed, 29 Jan 2025 08:38:24 GMT

Hi @Ccy, welcome back to the Community.

Have you tried doing a reset on this like @Midnight_Voice recommended?

There are a couple of different options, including keeping your recordings, and you can find these details here:

How do I reset my EE TV box? | BT Help

Peter

Re: Picture judder

Ccy — Sat, 08 Mar 2025 13:08:09 GMT

Thanks Peter

resetting the box ( keeping recordings) seems to have worked.

Re: Picture judder

freddie5 — Tue, 25 Mar 2025 17:09:03 GMT

Tried a factory reset, I think that may have sorted it, I was referring to live TV juddering, not recordings.

Seems now i'm suffering with the box rebooting whenever it feels like, normally when I'm actually watching something worth watching.

Re: Picture judder

Manatarms84 — Wed, 26 Mar 2025 07:12:36 GMT

As this has been after a factory reset and you don't mention how long it lasts for. I would look at the settings for power and standby and see if it's that as that can be set I think as little as 3 hours of as long as 12 after no input from the box. With the factory reset if you changed that setting in the past that would change back to default. Otherwise the timing seems very odd

Re: Picture judder

freddie5 — Thu, 10 Apr 2025 21:01:09 GMT

Standby is set to 12 hours.

Does a reboot when it seems to feel like it, box has been on approx 4 hours now and just rebooted??

Re: Picture judder

Lesley_W — Fri, 11 Apr 2025 14:29:54 GMT

Thanks for checking that @freddie5

It may be time to have a word with our technical team to see if they can run some trouble shooting, as this doesn't sound like something we'd expect to be happening.

Lesley