This topic

Upgraded to Full Works package. Tnt not working.

LondonCelt — Sun, 26 Jan 2025 12:29:09 GMT

Yesterday I upgraded to the full works package. Apparently I am switching over to EE from BT as it works out cheaper.

Was told I would be able to watch Sky sports and TNT sports straight away until my activation date of the 29th

Problem I have is I can watch all my Sky TV channels through Now but TNT sports isn't working neither is the Discovery channel. Just says contact provider which I did yesterday and they just said I should wait 24 hours.

Anyone had this problem.

Thanks in advance

Re: Upgraded to Full Works package. Tnt not working.

Keith_Beddoe — Sun, 26 Jan 2025 12:50:10 GMT

Once you are with EE, you need to post any questions on their forum.

https://community.ee.co.uk/

For TV https://community.ee.co.uk/t5/TV/bd-p/TV

EE are a separate company within the BT Group.

Re: Upgraded to Full Works package. Tnt not working.

LondonCelt — Sun, 26 Jan 2025 13:29:48 GMT

Thanks

Re: Upgraded to Full Works package. Tnt not working.

Midnight_Voice — Sun, 26 Jan 2025 14:06:47 GMT

@LondonCelt

Hard to know if you were misinformed, or need to wait for your activation.

You might want to ask EE TV support (note the space there) via:-

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

And although you are fine posting your issue here, now you are with EE you might find more people with this or similar issues on the EE Community:-

https://community.ee.co.uk/t5/TV/bd-p/TV

Re: Upgraded to Full Works package. Tnt not working.

ssrco02 — Fri, 21 Feb 2025 17:45:28 GMT

I just changed over from BT TV and thought I was on the equivalent TV package but turns out there has been some kind of mix up and some of my HD stuff has disappeared.

I was on the BT Big Entertainment Max package with HD add on. Odd things are now missing, for example, since the changeover I can't watch Sky News on HD. Not exactly a huge deal but why? The EE helpdesk are nice friendly folks but cannot seem to get to the bottom of it.

One week in but no resolution yet.

Re: Upgraded to Full Works package. Tnt not working.

Kodikid — Fri, 21 Feb 2025 20:22:30 GMT

A switch from BT to EE gone wrong...what's the chances of that!

Re: Upgraded to Full Works package. Tnt not working.

Leanne_T — Sat, 22 Feb 2025 12:56:52 GMT

Hi there @ssrco02

Thanks for coming to the BT Community.

I would suggest getting in touch with our broadband technical support guides to get an update on your TV package.

Leanne.

Re: Upgraded to Full Works package. Tnt not working.

Midnight_Voice — Sat, 22 Feb 2025 13:29:46 GMT

@ssrco02

I had the HD offering, HD plus Now Boost, on BT.

Migrated to EE, this turned into Now Boost only.

So I can’t, for example, get Discovery HD (325) though I can get Discovery (320)

But I can get Sky News HD (385), so I don’t know why you can’t, unless this needs Boost, and you have lost Boost as well.

Check your plan; is Now Boost gone also?

It seems though, that HD has become unavailable as an add-on with EE since the February 6th price list, unless you have Sports, which I think is a mistake.

But you need to be posting this in the EE Community now, if the right people are to see it. Could happen here, but more certain to happen there.

Re: Upgraded to Full Works package. Tnt not working.

ssrco02 — Sat, 22 Feb 2025 14:02:28 GMT

I have the EE tech team working on it since I raised the query/fault last weekend.

Reply from them yesterday to say they are still working on it to achieve a fix!

Watch this space.

Re: Upgraded to Full Works package. Tnt not working.

Leanne_T — Sun, 23 Feb 2025 08:37:03 GMT

Thanks for the update @ssrco02

Please let us know how you get on 🙂

Leanne.

Re: Upgraded to Full Works package. Tnt not working.

ssrco02 — Tue, 25 Feb 2025 16:36:54 GMT

Well, just had a phone call back from the EE team in Newcastle who have been working on this problem. They apparently have struggled but it now seems to be sorted!

Not sure I really understand but it was some kind of issue with how the various packages were built. Apparently mine had started with the Sports HD and the Entertainment was added on and that did not allow the HD boost to give us the Sky News HD without being charged twice for the HD. Sounds a bit weird, they thought it might have worked if it had been built the other way around? They are investigating how the packages get combined in case it happens to someone else.

It might also have been more complicated because I am on the BT Pro Box Trial but not sure about that either.

Anyway, its been fixed!

Re: Upgraded to Full Works package. Tnt not working.

Leanne_T — Tue, 25 Feb 2025 18:26:20 GMT

Hi there @ssrco02

Thanks for coming back to us with an update.

I am really happy to read this is sorted for you.

Have a great night 🙂

Leanne.

Re: Upgraded to Full Works package. Tnt not working.

zulu17 — Tue, 25 Feb 2025 21:41:19 GMT

Pleased it is sorted @ssrco02

One curosity you mention that you was on the BT Big Entertainment Max package with HD add on.

Whilst there is a Big Entertainment package and there was a legacy Entertainment Max paackage I don't think there was a Big Entertainment Max package.

Re: Upgraded to Full Works package. Tnt not working.

ssrco02 — Tue, 25 Feb 2025 23:12:42 GMT

Sorry, I may not have explained it very well in all the confusion over various packages! That is what I have written down at the beginning of trying to sort it all out.

It didn't help that there is a Full Works broadband package and that is apparently nothing to do with the Full Works channels package.