This topic

No picture.

Attheend — Sat, 25 Jan 2025 09:39:45 GMT

Turned on this morning and all was fine. Turned off after a bit, came back in about 20 minutes and turned back on. Am getting sound but no picture.

Re: No picture.

Manatarms84 — Sat, 25 Jan 2025 10:33:58 GMT

Sound and picture come in by the hdmi cable, if you are getting one but not the other I would start there. Check it's in fully or try another port on the TV - failing that perhaps a new cable.

As you are getting sound then you must be on the correct input for the box

Re: No picture.

Attheend — Sat, 25 Jan 2025 11:08:55 GMT

I changed out the HDM1 cable and the same result, sound on everywhere including the internet channels but no picture.

Re: No picture.

zulu17 — Sat, 25 Jan 2025 11:24:26 GMT

Are the box menus displaying normally ?

what happens when you use say BBC iPlayer and ITVX apps on the box , do they also have no picture and sound ?

Re: No picture.

Attheend — Sat, 25 Jan 2025 11:39:21 GMT

Without the on-screen guide I don't know how to access the apps. I know the channel numbers for some of the internet channels such as 341 etc.

Re: No picture.

Attheend — Sat, 25 Jan 2025 11:41:14 GMT

Can't access menus as no picture,

Re: No picture.

zulu17 — Sat, 25 Jan 2025 11:49:56 GMT

If you restart the box (holding the BT or EE button ) on the box for about 10 seconds or after the box has been powered off does the Youview (may possibly be EETV these days) logo appear on the screen when the box starts before the screen then goes blonk ?

Re: No picture.

Attheend — Sat, 25 Jan 2025 11:58:01 GMT

No. Power lights are on but nothing while it presumably retunes except a black screen then sound comes on but screen is black.

Re: No picture.

Attheend — Sat, 25 Jan 2025 12:10:31 GMT

Should I try disconnecting box and plug TV in directly to eliminate problem with box?

Re: No picture.

zulu17 — Sat, 25 Jan 2025 12:41:42 GMT

I would power off both the EE TV box and the TV for a couple of minutes and then power on the TV (only) . Do you have a smart TV with its own set of apps. ? Do the TV own menus display on screen ?

If they do then switch power on the EETV again and see if any change ?

Which TV (brand and model is it ?

any other TVs in the household ?

Re: No picture.

Midnight_Voice — Sat, 25 Jan 2025 12:46:46 GMT

@Attheend

How is the TV fed by the box? Is it just by the HDMI cable, or do you have the onward aerial lead from the box to the TV as well?

If you have the onward lead, do you get a picture from that?

If not, or if you don’t have an onward lead, then yes, try plugging the aerial cable direct into the TV to see if you get a picture at all, which will tell you if the TV is broken rather than the Box.

Also, if you can, as you have tried another HDMI lead, try another HDMI In on the TV.

What’s the make and model of the TV?

Re: No picture.

Attheend — Sat, 25 Jan 2025 14:04:14 GMT

I have taken all the cables out and reconnected. There is an HDM1 cable, an ethernet cable connected to the mini connector, an aerial lead from the box to a connection in the wall. Now there is no picture and no sound though both box and TV show power on.

Re: No picture.

Attheend — Sat, 25 Jan 2025 14:06:02 GMT

It's a Cello C32227F-LED Ver 2.

Re: No picture.

Midnight_Voice — Sat, 25 Jan 2025 14:28:04 GMT

@Attheend

OK, so no onward link to the TV normally.

So what does happen when you unplug the aerial from the Box and plug it direct into the TV; do you get a picture then?

(You might have to retune the TV to get the aerial channels, but that presupposes you get some sort of picture from doing the above. If still nothing, then we know it’s a TV issue).

Report back when you’ve tried this, while I look up if you can reset a Box with no picture or not, just in case.)

Re: No picture.

Attheend — Sat, 25 Jan 2025 14:33:04 GMT

No there was no picture when I did that and when I reconnected now there is no sound either.

Re: No picture.

Midnight_Voice — Sat, 25 Jan 2025 14:49:15 GMT

@Attheend

Is this your only TV? Because it seems that it’s failed 😢

If you had another one, you could swap it in to confirm this.

The main remedy that I know for TVs is to unplug them completely from the mains, wait two minutes for the electrons to die (if the TV has an on/off button, pressing this in will speed the process) and then plug it in again. But if the TV does nothing, not even a flash on the screen, it may be time for a new one, unless you would like a TV repairer to take a (probably chargeable) look first.

[EDIT: what happens when you put a DVD in?]

Re: No picture.

Attheend — Sat, 25 Jan 2025 15:11:07 GMT

When there is a glitz what we normally do is turn off the box and the tv, also the mini connector, then turn them off at the plug. Wait 15 seconds and turn back on again. This normally clears any problem and the box re-boots. So should I disconnect the tv from the box, turn it off at the plug and wait 2 minutes, then try again?

Re: No picture.

Midnight_Voice — Sat, 25 Jan 2025 15:35:07 GMT

@Attheend

Yes.

Re: No picture.

Attheend — Sat, 25 Jan 2025 16:04:12 GMT

No picture no sound though power lights come on.

Re: No picture.

Midnight_Voice — Sat, 25 Jan 2025 16:13:19 GMT

@Attheend

Looking up your TV (whose year of manufacture I still can’t find a reference to), there were a startlingly large number of eBay posts selling replacement boards and such for this TV.

I’m not sure if this is good or bad; but I’d be inclined to replace it with a modern set if you can run to that, rather than trying to get it fixed.