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Failed to record

Rummer — Fri, 31 Jan 2025 09:42:22 GMT

Up until a few days ago I had records ready to watch all recorded ok, now all of sudden they are saying failed to record. All new recordings are fine

Re: Failed to record

Midnight_Voice — Fri, 31 Jan 2025 15:13:43 GMT

@Rummer

That’s a sign of disc corruption 😢 And it will likely happen again.

Your best bet is a Settings/Factory Reset, but watch your recordings first while you can.

Re: Failed to record

Rummer — Fri, 31 Jan 2025 15:29:56 GMT

Thank you have already done a reset on box. i will see how it goes then maybe request an engineer or new box

Re: Failed to record

Midnight_Voice — Fri, 31 Jan 2025 15:48:43 GMT

@Rummer

I don’t think they would send an engineer for that, and even if they did, I don’t know what he could do, beyond Factory Resetting it, and you’ve already done that. (Though it was a full wipe-your-disc-drive Factory Reset, I trust?)

A new box is your best remedy.

Re: Failed to record

zulu17 — Fri, 31 Jan 2025 21:29:58 GMT

@Rummer which box do you have ( the Device Information under Settings will give you the Manufacturer and Model details if you are unsure )

Re: Failed to record

Rummer — Sat, 01 Feb 2025 14:16:37 GMT

Sagemcom RTIW387,,,seems to be ok at the moment