This topic

Recordings show as recording but are 0 secs long

Ylyurga — Mon, 03 Feb 2025 09:23:14 GMT

Programmes which show up as recording are zero secs long when replaying. All has been fine until this last week.

Re: Recordings show as recording but are 0 secs long

Midnight_Voice — Mon, 03 Feb 2025 11:05:59 GMT

@Ylyurga

What device?

if a Box Pro, then try Settings/Factory Reset/Factory Reset (Keep Recordings).

If the issue continues though, then you may have disc corruption, which will need a full Factory Reset 😢

Re: Recordings show as recording but are 0 secs long

Ylyurga — Mon, 03 Feb 2025 12:25:40 GMT

Thank you. The programmes have appeared without the reset and they are fully recorded. Wierd.

Re: Recordings show as recording but are 0 secs long

Midnight_Voice — Mon, 03 Feb 2025 15:04:03 GMT

@Ylyurga

Keep your eye on it, maybe even try that reset, keep recordings. What you are seeing - both the disappearance and the reappearance - are symptomatic of index corruption.

Re: Recordings show as recording but are 0 secs long

zulu17 — Mon, 03 Feb 2025 17:10:08 GMT

@Ylyurga may I ask whether this issue occurred only when deciding to play a recording that was currently recording on the box , ie the recording was still in progress or whether it also occurred on recordings already completely ?

Re: Recordings show as recording but are 0 secs long

Ylyurga — Mon, 03 Feb 2025 18:05:54 GMT

It did occur when looking at a recording that was still recording. It has never been an issue before.

Re: Recordings show as recording but are 0 secs long

Ylyurga — Mon, 03 Feb 2025 18:06:46 GMT

Thank you.

Re: Recordings show as recording but are 0 secs long

Leanne_T — Tue, 04 Feb 2025 08:16:04 GMT

Morning @Ylyurga

Thanks for coming to the community.

Please let us know if this happens again with the recordings.

Have a great day 🙂

Leanne.