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Btp-15000

manutd88 — Fri, 07 Feb 2025 13:51:42 GMT

I have just been moved to fibre and now get this error when trying to watch tv. The helpline said it could take a week ? I’ve seen other people with this issue can anyone help?

Re: Btp-15000

Midnight_Voice — Fri, 07 Feb 2025 16:14:10 GMT

@manutd88

Hopefully, the helpline referred it to TMC, who will need to unpick some low level error with your account, something nobody but they can do.

I trust that billing, and your 14-day cooling-off period, will not commence until this is fixed.

Re: Btp-15000

zulu17 — Sat, 08 Feb 2025 09:56:22 GMT

Most likely that your EETV service has not reallocated to your new fibre broadband line one your move occured- i imagine it is simple fix ,BUT unfortunately current resourcing and processes seem to result in the delays that the helpdesk timescale estimate .

Hopefully your on demand players (including those that also show linear TV channels) are functioning so you can at least watch something.

Suggest you do raise a complaint as A ) the problem should not have occured on the switch to fibre , B) the timeline for resolution is too long.