This topic

Green Button (watch from start)

zulu17 — Sat, 08 Feb 2025 13:50:39 GMT

Just curious - Anybody experienced the green (watch from the start) button attempt but not succeeding to launch the iPlayer on BBC channels? Not a great inconviennce as I was able to go via an alternative route (red button and restart programme).

Re: Green Button (watch from start)

Midnight_Voice — Sat, 08 Feb 2025 14:27:13 GMT

@zulu17

Repeatedly, or just a one-off? I’ve seen it a couple of odd times on a Samsung 32” 5 Series, with no EETV kit involved.

And I’ve just tried it again on that TV, and it worked fine.

Re: Green Button (watch from start)

zulu17 — Sat, 08 Feb 2025 14:17:57 GMT

@Midnight_Voice only this lunchtime - but repeated attempts ( and i did restart box in between ) and I did try a second BBC channel with same result in case it was related to live broadcast ). As red button /rewatch worked I wasn't particularly inconvienced

Re: Green Button (watch from start)

BillyM — Sat, 08 Feb 2025 14:20:56 GMT

@zulu17 I had it happen once this week when I tried to restart the 6 o'clock news. I managed to watch from start by going into the iplayer app. Not had it happen before or since (so far)

Re: Green Button (watch from start)

Anonymous — Sat, 08 Feb 2025 20:25:33 GMT

@zulu17 @BillyM @Midnight_Voice Just tried it on Bbc1 / 2 and News channel same result on all, it didn't load BBCI Player. It tried to but just went back to live BBC . ( Using BT PRO box ). Worked fine via the TV but not via the box..Maybe a problem with Pro Box.

Re: Green Button (watch from start)

edbostan — Sat, 08 Feb 2025 22:14:55 GMT

Tried just now to restart BBC News without success. Press Green button the i-player screen shows but still shows live pictures. It used to restart but not now.

Re: Green Button (watch from start)

edbostan — Sat, 08 Feb 2025 22:16:49 GMT

Just pressed the red button to acheive a restart. Great fix.

Re: Green Button (watch from start)

Midnight_Voice — Sun, 09 Feb 2025 09:27:41 GMT

@edbostan @zulu17 @Anonymous @BillyM

Sightings confirmed here.

The green button, on the Box Pro, currently doesn’t work.

The red button, though, brings up some further programme suggestions, with beneath them a Reststart programme option than when chosen, does go to the iPlayer as the green button would.

A further workaround is Pause/START AGAIN, the third option below the timeline.

Re: Green Button (watch from start)

ney — Sun, 09 Feb 2025 10:52:16 GMT

Have so far not seen this happen on my 6 week old Samsung 43inch Q60D TV when watching via the TV but have seen it happen twice on my BT Youview non pro box.

@Midnight_Voice the BBC are thinking about phasing out their red button service at some point.
Already its been reported that the red button service dont work with new Freely TVs.

Re: Green Button (watch from start)

northshields — Sun, 09 Feb 2025 15:56:56 GMT

I must admit that I have just started having this problem on the BT TV Box Pro. I wonder if there has been a recent software update that has interfered with this function.

Re: Green Button (watch from start)

Midnight_Voice — Sun, 09 Feb 2025 16:12:27 GMT

@northshields

Indeed.

Full disclosure, I’m actually on EE broadband now, which is where I saw the same thing.

Nobody on the EE Community has reported it yet, though, probably having more pressing fish that won’t fry 😛

I don’t have enough juju over here, though, so I wonder if some kind BT Community Support person would pick this up and run with it for us?

Re: Green Button (watch from start)

Ali_A — Mon, 10 Feb 2025 09:28:06 GMT

Hi @northshields

Is it only when watching Iplayer through the BT TV box that you experience this problem?

Ali

Re: Green Button (watch from start)

Anonymous — Mon, 10 Feb 2025 11:15:05 GMT

@Ali_A As per my previous post on this thread I get the same issue as others on here, Press green on BT Pro Box on BBC channels doesn't restart the program it goes to iPlayer then kicks out back to live tv. However via my Samsung TV it works as it should green button takes you to iPlayer beginning of the program.

Re: Green Button (watch from start)

northshields — Mon, 10 Feb 2025 11:19:17 GMT

Ali_A

Thank you for taking an interest in this. I have checked things again this morning to make sure that I give you accurate information.

Yes, it is only when watching through the BT TV Box Pro that I experience this problem. I have a Sony TV and when pressing the green button on that it works perfectly. However, as others have reported, when pressing the green button on the BT TV Box Pro, the iPlayer logo comes up but then disappears and nothing else happens.

Re: Green Button (watch from start)

Midnight_Voice — Mon, 10 Feb 2025 14:07:23 GMT

@Ali_A

The Box Mini has the exact same problem.

But (in the smallest possible change I can make to go from not working to working) the TV on which I am displaying it works perfectly if I press the Green button when it is showing terrestrial TV.

Of course, that is also a change from iPlayer on the Box Mini to iPlayer on the TV.

Re: Green Button (watch from start)

Ali_A — Mon, 10 Feb 2025 16:27:08 GMT

Thanks for that @northshields @Midnight_Voice

I'll flag this up with the team.

Ali

Re: Green Button (watch from start)

northshields — Mon, 10 Feb 2025 17:02:18 GMT

Ali_A

Thank you for that.

It is clear from the posts on this thread that mine is not an isolated incident.

Re: Green Button (watch from start)

Anonymous — Mon, 10 Feb 2025 17:26:15 GMT

@northshields @zulu17 @Midnight_Voice @Ali_A my BT Pro Box just had a minor software Update (forced). The BBC green button is now working my be coincidence or the update has fixed it...

Re: Green Button (watch from start)

Midnight_Voice — Mon, 10 Feb 2025 17:45:10 GMT

@Anonymous @zulu17 @northshields @Ali_A @ney

I just put my Box Pro on to try this, and the Green button was working again.

Then I did a Software Update, which said there was one, and then spent quite some time updating it.

After which I tried the Green button again, and it was still working.

But the peculiar thing is it looks as if the Green button fix was independent of the software update, as it preceded it.

Re: Green Button (watch from start)

zulu17 — Mon, 10 Feb 2025 18:06:05 GMT

@Midnight_Voice Just tried a Pointless green button restart

....and it worked as expected.

I did report the problem to the BBC Iplayer and BBC Sounds support team yesterday so they would have been aware.

Will be interesting if we get an explanation.