This topic

Bt Hub 2 - no subscribed channels

Tommy025 — Mon, 17 Feb 2025 09:11:16 GMT

Hi, I have recieved a new hub2 (with phone socket) and set it up, everything wifi works including the smart TV but none of the Youview subscribed channels work. Get error code IPC6023. How do I resolve this please?

Re: Bt Hub 2 - no subscribed channels

zulu17 — Mon, 17 Feb 2025 12:35:44 GMT

Hi @Tommy025 couple of questions.

Did you change / Renew your TV service or package or receive a new Ee Tv box ?

Also are you able to connect temporarily your EETV Box by cable to your hub and see if the channels are accessible ?

Re: Bt Hub 2 - no subscribed channels

Tommy025 — Mon, 17 Feb 2025 13:42:11 GMT

Hi thanks for your reply,

Not had any change of package or a new TV box.

Literally just replaced the hub as sent new one. Don't think it will be possible to hard wire too due to the positions of the TV and hub.

The channels worked before swapping the hub over, so not sure if I've done this too early and not everything is in place for the new hub?

Re: Bt Hub 2 - no subscribed channels

TimCurtis — Mon, 17 Feb 2025 13:57:11 GMT

@Tommy025

I think sometimes it can be resolved by rebooting the router.

Re: Bt Hub 2 - no subscribed channels

Tommy025 — Tue, 18 Feb 2025 08:25:05 GMT

Thanks for the help and suggestions, this morning all channels work fine, so no idea why they haven't for the last 2 days. There was no mention of this as a potential issue in the few instructions recieved, which would have been nice.

Tommy

Re: Bt Hub 2 - no subscribed channels

Midnight_Voice — Tue, 18 Feb 2025 11:11:42 GMT

@Tommy025

I’m pretty sure that BT explain that you have to wait for activation of EETV, separate from and subsequent to, the broadband setup.

Perhaps you missed that bit.

Anyway, that’s what happened, BT activated you, and now it’s all working.

Re: Bt Hub 2 - no subscribed channels

zulu17 — Tue, 18 Feb 2025 12:06:27 GMT

@Midnight_Voice @Tommy025

If there was no change to the broadband or TV service only the replacement of one hub by another then the EETV service on the line would not be ceased/reactivated. So there should be no waiting for EE TV activation on the line. as it was already in use.

So seems likely that possibly some issue occured in the hub setup and/or its connection /configuration with the EETV box. Probably due to ordering of the setup/connection process which cleared itself after a day with various restarts/daily checks.

Re: Bt Hub 2 - no subscribed channels

Tommy025 — Sat, 22 Feb 2025 08:46:43 GMT

This issue continues. ...... so it was working and the new hub 2 allowed access to subscribed channels. Then we had a power cut and now they have gone. All other Internet related things work, the hub says the speed is good, have factory reset the bt box, hub, link plugs etc.... any ideas. (If I revert to the old hub my channels can be watched).

Re: Bt Hub 2 - no subscribed channels

Leanne_T — Sat, 22 Feb 2025 14:17:20 GMT

Hi @Tommy025

Thanks for coming back to the community.

If you get in touch with our technical support guides they will get this looked into for you and see what is needed to get this sorted 🙂

Let me know how you get on.

Leanne.

Re: Bt Hub 2 - no subscribed channels

David_H — Tue, 25 Feb 2025 11:51:28 GMT

Hi @Leanne_T and @Tommy025 checking on the broadband line, it's in a very poor state, failing continuity and rate checks, which suggests some fault on the circuit.

I would suggest a fault is raised and an engineer is appointed as the error rate will significantly impact connectivity and picture quality without some attention

thanks

David

Re: Bt Hub 2 - no subscribed channels

Tommy025 — Mon, 03 Mar 2025 20:08:00 GMT

Hi all, thanks for the replies and suggestions. As an update I called BT helpline and had an online talk with an engineer. The BT box was 12+ years old and they believed this was the issue as it was not compatible with the Router etc. We recieved a new EE Box and everything works much better, no glitches, no error codes and everything is much faster.

So issue resolved, in short I think the BT box didn't like the new router.

Thanks all

Tommy

Re: Bt Hub 2 - no subscribed channels

Michael_D — Tue, 04 Mar 2025 09:19:25 GMT

Thanks for the update @Tommy025. I'm glad to hear that it is sorted with a new box.

Michael