Mini Connector and TV Problems

Attheend — Tue, 18 Mar 2025 18:36:33 GMT

Yesterday full fibre was installed at my home. There was a problem with the landlines that is being sorted, but the Apps on the TV then would not load. There seems to be a problem with the mini-connectors, one downstairs by the TV and one upstairs by the computer. One connector has all 3 blue lights but the other one will only show one or possibly 2 blue lights. The power light is so weak it can hardly be seen. I went on the BT chat line last night for over 2 hours and they had me use the re-set buttons on the connectors but nothing has worked. The chat line operator suggested I go to the settings and use Wi-Fi rather than the aerial but I do not want to do this as I would lose the Freeview services. I think I need new connectors but would like some advice.

Re: Mini Connector and TV Problems

Manatarms84 — Tue, 18 Mar 2025 22:43:11 GMT

Swapping to internet mode would not help. I would try and reset the adapters by unplugging them and back in then try and re-pair them. Make sure they are directly plugged into the wall and not an extension wire and the two plugs need to be on the same ring main / electric circuit and all should be ok if not you can try swapping to wireless as a connection method, that can be done in the settings and you wouldn't loose Freeview. Failing that call customer service and they can help some more

This topic

Mini Connector and TV Problems

Re: Mini Connector and TV Problems