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BT TV Box blue broadband light not illuminated

BigDog — Thu, 20 Mar 2025 21:12:37 GMT

Hi
Have a BT TV box and worked okay until today.
The box normally has a left hand BLUE light for power and a right hand BLUE light for broadband connectiion both on.
Worked okay yesterday but now the left hand power light is BLUE but the right hand broadband light in OUT.
Cannot acceess my BT TV a.k.a. EE TV.
Tried switching on and off - no joy.
The modem BLUE lights are illuminated and my Broadband works on my phone, computer and streaming.
What is the solution?
Thanks for your help.

Re: BT TV Box blue broadband light not illuminated

Peter_W — Fri, 21 Mar 2025 10:44:45 GMT

Hey there @BigDog.

Welcome back to the Community!

Is your TV Box connected via ethernet or WiFi, and when you switch this on are you still able to navigate the menus etc?

If it's a wired connection, I'd recommend checking to make sure all of your cables are securely connected, and try reinserting these if needs be too,

Peter

Re: BT TV Box blue broadband light not illuminated

Midnight_Voice — Sat, 22 Mar 2025 12:23:50 GMT

@Peter_W @BigDog

A box of that description is going to be Ethernet only.

So the key question is going to be is it a direct cable, or are there PowerLine Adaptors in the path?

I’d suggest (even though everything else is working) a flight of resets from the router outwards - router, router-end PLA (if applicable), Box-end PLA (if applicable), and finally, if the blue light hasn’t come back on, the Box. Touch the On/standby button for just over eight seconds and let it soft reboot.

As you do the above, make sure the cable(s) are seated properly on each device before rebooting it.