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Problems BT TV Pro Box

IB10 — Sat, 16 Mar 2024 16:42:18 GMT

Everytime we come to use our tv box from standby we have problems with actually getting the box to come on, the power button just flashes constantly - even after waiting over five minutes for the flashing to stop, it still flashes. The only thing that seems to work is to unplug the box from the mains wait a minute and plug back in to reboot the box, even that is now not working. When it was working it constantly failed to record and if it did record it then somehow lost them.

What else can do, if anything, it is driving us nuts.

Re: Problems BT TV Pro Box

Les-Gibson — Sat, 16 Mar 2024 17:10:25 GMT

What box do you have ? (see EE TV boxes | Compare the different boxes we offer | BT Help)

Losing recordings could suggest bad sectors on the hard drive, failure to boot could mean that the boot sector (of the hard drive) has failed

PS. The reason I ask is because I'm not aware of any problems with the hard drive of the Pro box

Re: Problems BT TV Pro Box

TimCurtis — Sat, 16 Mar 2024 17:24:15 GMT

@IB10

Seems like you should request a replacement from BT, unless of course you bought it rather than had it supplied as part of a TV contract.

Re: Problems BT TV Pro Box

IB10 — Sat, 16 Mar 2024 19:14:13 GMT

It’s not an EE box it is a BT pro recordable if that helps.

Re: Problems BT TV Pro Box

IB10 — Sat, 16 Mar 2024 19:16:17 GMT

I actually messaged BT earlier as the box is just flashing now, he checked everything and thinks it is a fault with the box so has arranged for an engineer to come out on Monday.

Re: Problems BT TV Pro Box

Les-Gibson — Sat, 16 Mar 2024 19:27:21 GMT

@IB10wrote:
I actually messaged BT earlier as the box is just flashing now, he checked everything and thinks it is a fault with the box so has arranged for an engineer to come out on Monday.

That seems a bit odd, they don't normally send an engineer out for a faulty box, they just send a replacement for self install. (???????????)

Re: Problems BT TV Pro Box

jampot — Wed, 09 Apr 2025 09:47:16 GMT

Same issue with EE TV Box Pro, logo on front of box keeps flashing and requires unplug power cable to reboot. Box is only 3 months old but has failed 4 or 5 times since with same issue. Seems to happen after not using the TV Box for a few days (eg holiday). Reluctant to get replacement box and lose all recordings. Any ideas to prevent it recurring please?