This topic

Paramount plus

Tomjeffrey20 — Wed, 09 Apr 2025 17:52:31 GMT

Noticed that when I play paramount plus shows .they have been automatically going in to my tv ..but shows have no thumbnails and say expired

Re: Paramount plus

Leanne_T — Fri, 11 Apr 2025 07:36:35 GMT

Hi @Tomjeffrey20

Thanks for coming to the community.

Have you tried restarting the TV and router to see if this helps?

Do you have the Paramount+ app? Are you able to try watching a Paramount+ show on another device to see if the same happens?

Leanne 🙂

Re: Paramount plus

zulu17 — Fri, 11 Apr 2025 12:26:11 GMT

@Tomjeffrey20 just to clarify is this occurring in the watchlist section of th MyTv on a Box Pro after watching a programme on the Paramount + app on the box pro ?

Re: Paramount plus

Tomjeffrey20 — Fri, 11 Apr 2025 12:36:10 GMT

Yes that's correct...I do belive it's a new feature .as its only just started doing it ...and you can now search stuff on paramount plus on the ee search

Re: Paramount plus

zulu17 — Sat, 12 Apr 2025 21:43:47 GMT

@Tomjeffrey20 my observations are that expired EETV Watch List items from a range of apps often have blank thumbnails. My observations are that if a search is used on the EETV Box and it returns a result that offers an ondemand programme on the Paramount app you can elect to add it to the EETV Box watchlist and if you do so the tile has the correct image. ( A couple of example searches were for MAGPIE and 1923 both currently on Paramount+).
I don't have a current subscription to Paramount + so I cannot replicate the scenario that watching a programme on that app adds an "expired" entry to the EETV Watch List.
It was always expected that Paramount would enhance the basic app to integrate more fully with Youview so your experience suggests that this is occurring. Would be interesting if other Paramount + subscribers are experiencing the same on EETV Box.
Other than a soft restart of the box I wouldn't recommend any resets of your box as it is most likely an issue over which we users have no control and will require EETv to liaise with Youview/Paramount to address.

Re: Paramount plus

DK_EE — Tue, 15 Apr 2025 16:11:59 GMT

@Tomjeffrey20

Please could you confirm some examples of the content that you've experienced this with and when you watched them/when they were added to Watch List so we can get this looked into? Can you also confirm whether the issue resolves or if the thumbnails remain blank?

Thanks!