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I get drop outs etc on my YouView box.

JMB — Wed, 09 Apr 2025 18:12:28 GMT

Watching YouView, I get freezing, dropouts etc.

Is there any way to report online or do you have to go through the call centre.

It is obviously easier to pass the type number, serial number etc etc in an EMail.

DTRT2100

Re: I get drop outs etc on my YouView box.

Lesley_W — Fri, 11 Apr 2025 07:40:04 GMT

Hi @JMB

Thanks for coming to our community.

I'm sorry you are having trouble with your YouView box. You can see ways to contact our technical team here Fix EE TV | BT Help. There is a messaging option if that works better for you 🙂

Hope this helps.

Lesley

Re: I get drop outs etc on my YouView box.

JMB — Sun, 13 Apr 2025 08:52:20 GMT

Thanks I will send some details later.

Re: I get drop outs etc on my YouView box.

JMB — Mon, 14 Apr 2025 09:40:37 GMT

A new box has been sent to me so hopefully be OK then.

Re: I get drop outs etc on my YouView box.

Leanne_T — Mon, 14 Apr 2025 13:05:49 GMT

Thanks for coming back @JMB

Please let us know how you get on with the new box when this arrives 🙂

Leanne.

Re: I get drop outs etc on my YouView box.

JMB — Thu, 17 Apr 2025 19:45:21 GMT

It arrived today, should have been yesterday but I had to tell Royal Mail to hold it for a day because I was out yesterday.

No sign of the fault that I had previously and the new box seems faster

I will send off the old box etc tomorrow. Pity they do not just tell people to keep the leads if they want because sure they are not re-used.

Re: I get drop outs etc on my YouView box.

JMB — Thu, 24 Apr 2025 16:33:29 GMT

Much better now, very occasional dropouts but I suppose that is just a feature of digital TV. 😎