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Loss of sound after FF

Ccy — Mon, 23 Jun 2025 15:23:11 GMT

My TV Box pro loses sound after I press fast forward on a recorded program. It seems related to the duration of the FF. it does not happen with a brief FF lasting a few seconds, but always happens after pressing FF of 10 or more seconds, regardless of whether it is on 2x, 6x or 12x. This is likely a bug as someone as asked the same question 3 years ago. How do I report the bug

Re: Loss of sound after FF

gomezz — Mon, 23 Jun 2025 16:10:28 GMT

The usual workaround is to do a Pause/Play to restore sound.

Re: Loss of sound after FF

Ccy — Tue, 24 Jun 2025 14:35:23 GMT

Sorry, tried pause/play…..still no sound.
Only solution so far is to switch the unit 'off' and 'on'.

Re: Loss of sound after FF

Alex_H — Wed, 25 Jun 2025 14:34:13 GMT

Hi @Ccy,

Thanks for visiting the BT Community

Have you tried to do a reset of the box whilst keeping your recordings to see if that stops it reoccurring?

If that does not resolve it then it would be worth calling our TV team to report the issue and get some further help.

Alex

Re: Loss of sound after FF

Ccy — Wed, 25 Jun 2025 17:38:41 GMT

Yes, I have reset it, keeping recordings, but no difference. I think this is a software bug

Re: Loss of sound after FF

gomezz — Thu, 26 Jun 2025 10:23:30 GMT

Have you tried a Skip Back to restore the sound?

Re: Loss of sound after FF

Ccy — Sun, 29 Jun 2025 12:23:45 GMT

No, skip back also does not work. I want to know how to submit a bug report

Re: Loss of sound after FF

Michael_D — Sun, 29 Jun 2025 14:38:32 GMT

The best option would be to get in touch with our TV tech team @Ccy.

They'll be able to bring up all of your account details and look into this further for you.

Michael