This topic

Pixelation on Film 4 channel 14

SewS — Tue, 01 Jul 2025 15:09:58 GMT

For the past few weeks we can’t watch films on Film 4. Pixelation and flickering and error code YVM 302.

any suggestions?We’ve done all the obvious.

Re: Pixelation on Film 4 channel 14

zulu17 — Tue, 01 Jul 2025 17:38:30 GMT

First thoughts would be to suspect an aerial/reception issue affecting the multiplex that Film 4 is broadcast on.

If in aerial mode you would have an alternative in watching the timeshifted channel Film4+1.

You could swtch to IP mode if this is on your Box Pro.

You could try watching via an aerial feed into your TV.

You could use the 4 app on other devices and view the live channel Film 4 stream

Re: Pixelation on Film 4 channel 14

SewS — Tue, 01 Jul 2025 20:22:48 GMT

Thanks for your suggestions- we’ll have a go at tackling them.
very helpful.

Re: Pixelation on Film 4 channel 14

Kodikid — Tue, 01 Jul 2025 22:58:06 GMT

When we had the T4000 back in the day it became unwatchable because of this. Not so much on the pro box. Either way you're best bet is to throw a firestick into the tv as a back up. We do this to watch Disney and Now UHD and bizarrely never a issue with pixelation

Re: Pixelation on Film 4 channel 14

Manatarms84 — Wed, 02 Jul 2025 06:21:37 GMT

You can check the freeview site to see if there are any issues with broadcasting the channel in the area.
I would perhaps retune the channels on the TV box and see if this helps, settings - TV channels - Retune TV channels

If you have another TV in the home just using an aerial - if this has an issue as well likely to be an aerial issue, if not it will would be something with the box, which the retune would likely fix if not would perhaps need an engineer to come out to either replace the box or make other changes. If you don't have another TV it can be a little trickier to get the bottom of which is which but technical support can help you work it out (They did with me and I needed a new aerial which BT organised for £30.00 which was a bargain)

Re: Pixelation on Film 4 channel 14

SewS — Wed, 02 Jul 2025 18:57:46 GMT

Thanks for that

Re: Pixelation on Film 4 channel 14

SewS — Wed, 02 Jul 2025 19:00:22 GMT

Thanks for that, I’ll dig out our little tv and check it out. Good plan.
I do think it’s the box though.
I spoke to BT today and they’re sending another one out anyway., tho we don’t want to lose all our recordings ( again!)

Re: Pixelation on Film 4 channel 14

SewS — Wed, 02 Jul 2025 19:39:57 GMT

By the way, We can watch these channels through Live TV so not using broadband… so not aerial !

Re: Pixelation on Film 4 channel 14

TimCurtis — Thu, 03 Jul 2025 08:19:43 GMT

@SewS

Go into settings on the box & check the signal strength & quality on the Film4 channel.

The tuners on the BT boxes are nowhere near as good as on normal TVs and can suffer from a poor signal strength or an overly strong one.

Ideally quality should be 100% and strength 80-90%.

Re: Pixelation on Film 4 channel 14

SewS — Thu, 03 Jul 2025 17:01:58 GMT

When we did this it showed really poor results - 18% at times for signal / picture quality.

presumably the new box they send will be just as dodgy 🙁

Re: Pixelation on Film 4 channel 14

Jones_01 — Fri, 04 Jul 2025 17:27:30 GMT

@SewS

It isn't the box that's dodgy, it's your TV signal. An 18% signal quality reading is dreadful.

A good quality signal would give readings like the ones quoted by @TimCurtis . In particular, the signal quality reading should be 100%.

Consider employing the services of an aerial specialist to sort out the problem with your aerial.

Re: Pixelation on Film 4 channel 14

Kodikid — Fri, 04 Jul 2025 18:22:07 GMT

You dont need a aerial to watch tv through a pro box.

You can stream content through your Internet connection.

Re: Pixelation on Film 4 channel 14

TimCurtis — Mon, 07 Jul 2025 08:23:17 GMT

@Kodikid

Yes but not all channels and can't FF through ads on ITV to mention just 2 downsides.

Re: Pixelation on Film 4 channel 14

SewS — Tue, 08 Jul 2025 05:17:47 GMT

Yes. FF is what we’re after.
Looks like new box has sorted it after all.

Re: Pixelation on Film 4 channel 14

SewS — Tue, 08 Jul 2025 05:20:26 GMT

So far a new box has settled the issue.
Will keep in mind your suggestions for future issues.
Thanks

Re: Pixelation on Film 4 channel 14

TimCurtis — Tue, 08 Jul 2025 08:47:42 GMT

@SewS

Good to hear.

Out of interest check the quality & strength figures on channel 14 and 101 & 103 just to rule out any aerial issues and post back please.

Re: Pixelation on Film 4 channel 14

SewS — Tue, 08 Jul 2025 10:41:34 GMT

All three of those channels are showing 99% signal strength and 100% quality. Good enough for us !

Thanks

Re: Pixelation on Film 4 channel 14

TimCurtis — Wed, 09 Jul 2025 11:12:36 GMT

@SewS

Then that's the problem, your signal strength is way too high as that'll be overloading the tuners.

Get a variable attenuator (about £5-6), connect between the aerial cable and the aerial input of the box and adjust until the strength drops to 85% ( as a start).

Re: Pixelation on Film 4 channel 14

SewS — Wed, 09 Jul 2025 16:33:39 GMT

Well well well…… that’s good to know.
Do you think the discs (we have two connected) will be adding to the overload?
Maybe (after the Euros) I’ll disconnect them both and check the signal strength…