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Sagemcom BT TV Box Pro does a factory re-set every few weeks

andyjw — Thu, 10 Jul 2025 16:41:07 GMT

Hi - I received a Sagemcom BT TV Box Pro a couple of months ago, to replace the older Ultra HD You View box that stopped working after a software up-date.

The new bok worked perfectly well, for about 2 weeks, before it shut down and then re-started, without any user input, doing a full factory re-set, which wiped all my recordings and app passwords!

I decided this was an annoying blip, but I re-set everything, and carried on using it. After again working for a couple of weeks, the box re-set itself, wiping everything with a factory re-set.

it has just done this again, for the 4th time, and is close to being thrown through the window!?!

Any suggestions or ideas to resolve this will be gratefully accepted.

Re: Sagemcom BT TV Box Pro does a factory re-set every few weeks

WSH — Thu, 10 Jul 2025 20:13:35 GMT

I'm not an expert with TV boxes but as no one else has responded, I will say that it sounds like it is good old fashioned broken to me. I'd have a chat with customer services about them sending you another replacement.

Re: Sagemcom BT TV Box Pro does a factory re-set every few weeks

andyjw — Sun, 17 Aug 2025 13:08:52 GMT

Up-date...

After a long on-line chat with a BT / EE "help person", and having remotely re-set the router, and the TV box (twice, the second re-set having deleted all recordings and app settings, without warning!!), the box seemed OK until today.

It has now re-set itself again, over-night, and wiped all recordings and app settings - now for the fourth time!

I do not consider this product to be fit for purpose, and will now be seeking a replacement and possible refund.

Re: Sagemcom BT TV Box Pro does a factory re-set every few weeks

zulu17 — Sun, 17 Aug 2025 21:24:02 GMT

Hi @andyjw given these are loan boxes I would certainly ask for a replacement. Personally I would have asked after the second unexplained reset so I think you have been far more reasonable than many others would have been.

just one question is the location of the box in a position where it might get overly hot ?

Re: Sagemcom BT TV Box Pro does a factory re-set every few weeks

Manatarms84 — Mon, 18 Aug 2025 06:47:08 GMT

I would call customer service and get a replacement - a one off incident is OK but other than that not so much - I would think something has gone wrong with the hard drive

Re: Sagemcom BT TV Box Pro does a factory re-set every few weeks

andyjw — Mon, 18 Aug 2025 10:17:29 GMT

i now have an engineer visit scheduled to investigate further?!? Will wait and see what they can achieve.