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Cancel Now TV Cinema Trial

haylodger — Sat, 25 Oct 2025 20:09:26 GMT

I started a 7-day free trial of Now TV Cinema membership 6 days ago, and want to cancel before I'm billed. Despite following the links provided in the email which I received after signing up, and logging into My BT, I have been unable to cancel - the links lead to dead pages, endless loops, or timed out. I just want to cancel! Does anyone have any advice? Thanks.

Re: Cancel Now TV Cinema Trial

Kodikid — Sat, 25 Oct 2025 20:32:37 GMT

As far as I'm aware there are no free trials on EE tv.

You must have gone through Now direct

Suggest you sign into your Now account to cancel.

Re: Cancel Now TV Cinema Trial

zulu17 — Sat, 25 Oct 2025 22:51:32 GMT

@haylodger

https://www.bt.com/help/tv/learn-about-tv/channels-and-packages/now-tv-on-bt-tv/get-started-with-now-tv

That page covers the free trials and i believe says you need to phone to cancel.