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New EE TV takes 5-12 minutes to get going

MJDavidson — Sat, 01 Nov 2025 14:23:43 GMT

Hi, we’ve just moved from Sky broadband and tv to trial EE. Broadband is great but having trouble with the tv. We switch the box on but it’s taking at least 5 minutes sometimes even longer to appear on screen.

We’ve spoken to EE and have tried resetting and checking the settings which are on smart mode but still no change. We’re in the trial period so could just cancel but wondering if we’re missing something daft or if there is something wrong with it. It took 12 minutes to get going after messing around with it earlier. Once it’s on it’s great but it should take 5 mins+ to get going.

any advice much appreciated before we give up!

Re: New EE TV takes 5-12 minutes to get going

zulu17 — Sat, 01 Nov 2025 19:47:30 GMT

Hi @MJDavidson

If your broadband is provided by EE rather than BT you would be best advised to post on the EE community at

https://community.ee.co.uk/t5/TV/bd-p/TV

Those startup times are not normal so something is amiss either with your box itself or the way it is connecting to Youview. at startup.

Re: New EE TV takes 5-12 minutes to get going

MJDavidson — Sat, 01 Nov 2025 21:44:01 GMT

Thanks for your reply. I will try at EE community.

Re: New EE TV takes 5-12 minutes to get going

zulu17 — Sat, 01 Nov 2025 22:45:46 GMT

This issue is now being pursued on the ee community in thread

https://community.ee.co.uk/t5/TV/EE-tv-taking-5-mins-to-appear-on-screen/td-p/1579272