https://community.bt.com/t5/EE-TV-YouView/Unable-to-dismiss-privacy-policy-popup/m-p/2450822#M84428 <P>If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve:</P> <OL> <LI>Press the helper guide button<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="JordanTA_2-1765814816034.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/87309i8D851FCDF679C6E8/image-size/medium?v=v2&amp;px=400" role="button" title="JordanTA_2-1765814816034.png" alt="JordanTA_2-1765814816034.png" /></span></LI> <LI>Press back</LI> <LI>You should now be able to press Ok and dismiss the pop-up</LI> </OL> Mon, 15 Dec 2025 16:07:29 GMT JordanTA 2025-12-15T16:07:29Z https://community.bt.com/t5/EE-TV-YouView/Unable-to-dismiss-privacy-policy-popup/m-p/2450822#M84428 <P>If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve:</P> <OL> <LI>Press the helper guide button<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="JordanTA_2-1765814816034.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/87309i8D851FCDF679C6E8/image-size/medium?v=v2&amp;px=400" role="button" title="JordanTA_2-1765814816034.png" alt="JordanTA_2-1765814816034.png" /></span></LI> <LI>Press back</LI> <LI>You should now be able to press Ok and dismiss the pop-up</LI> </OL> Mon, 15 Dec 2025 16:07:29 GMT https://community.bt.com/t5/EE-TV-YouView/Unable-to-dismiss-privacy-policy-popup/m-p/2450822#M84428 JordanTA 2025-12-15T16:07:29Z