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New EE Box - Deaf Loop

Chills13 — Mon, 15 Dec 2025 16:25:51 GMT

My mum has just resubscribed to BT she is partially deaf and uses Sarabec Silver Room Loop System to link to her hearing aid to the TV. She has been provided with a new EE TV Box Pro.

However looking at the back of the EE TV Box there are no connectors for her loop cables (on the old box there were analogue White and Red holes ) has one else had this issue and how did they resolve this ?

We have tried to link directly to the TV but this doesn't work with the Sarabec box, as the sound from EE TV Box Pro doesn't come through .

We have had to revert back to her old box but now it is saying that channels / apps like Netflix no longer work as the box is being updated

I am sure that this means that the new EE TV Box Pro is not compliant with the Disability Discrimination Act/ Equality Act 2010.

CAN anyone please help me

Re: New EE Box - Deaf Loop

TimSmedley — Mon, 15 Dec 2025 18:05:01 GMT

I have just had a peer at the back of my ProBox. There is an SPDIF port, which is digital audio connection port and replaces the large connectors. Presumably with a new cable you can plug your Sarabec Silver Room Loop System straight in. Hope that helps.

Tim

Re: New EE Box - Deaf Loop

Chills13 — Mon, 15 Dec 2025 19:16:00 GMT

Thanks for the below reply, however I purchased SPDIF cable and plugged it all in and didn’t work with the loop

The lady who helped was very good but I can’t see that BT is complying with the Equalities act / DDA making sure that the equipment is fit for purpose for people with disabilities

I have now been told by BT to purchase Mini Composite AV RCA CVBS to HDMI Video Audio Converter Box Adapter. So I have to buy, I have to install and I have to hope it works !!

I will let you know how I get on

Re: New EE Box - Deaf Loop

zulu17 — Mon, 15 Dec 2025 21:01:21 GMT

Hi @Chills13

A slight digression

BT do allow you to register a customer with hearing loss see

https://www.bt.com/help/here-for-you

I suspect the old BT TV box that your mother had was the very old DTR T2100 as I think later models of the TV boxes were released without the analogue connection you were using.

Re: New EE Box - Deaf Loop

Jones_01 — Mon, 15 Dec 2025 22:19:40 GMT

@Chills13 ,

The Sarabec unit should come with an optical cable in the box.

The optcal socket on the TV box pro should work. It's a better solution than an HDMI to phono adapter. Check that the optical cable plugs are securely seated in their sockets. They make a definite click when they are seated. Also check in settings that SPDIF audio is set to stereo, not surround.

I use the TV optical socket for my hearing aid adapter. I have tried using the headphone socket, but on some TVs using the headphone socket mutes the TV speakers, making itr impossible to watch the TV with a person with normal hearing.

Re: New EE Box - Deaf Loop

Chills13 — Mon, 15 Dec 2025 22:30:29 GMT

Thank you I will give that a try and let you know how it goes get on

Re: New EE Box - Deaf Loop

Chills13 — Mon, 15 Dec 2025 22:33:24 GMT

Thank you for below reply

they have been told several times that she uses hear aids but I have never been advise about the below

I will get her registered thank you