Changes to Netflix on our TV Recordable Box and TV Box

JordanTA — Mon, 26 Jan 2026 09:47:57 GMT

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes. The rest of our EE TV Boxes, including the 4K Recordable Box (G5) will continue to be supported.

Not sure what TV Box you have?

You can see the boxes impacted, as well as more information about this change on our help page.

We'll be contacting our customers with eligible TV packages to arrange a replacement box that is compatible with the Netflix app.

If you don’t hear from us, you may need to recontract with us to get a new box. You'll also hear about these changes from Netflix directly through their in-app messaging throughout February.

If you want to find out more about our packages, you can find more information here. If you’re unsure what package you’re on, you can check by logging into your EE/BT account.

This topic

Changes to Netflix on our TV Recordable Box and TV Box