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What TV box?

20-20 — Mon, 23 Feb 2026 12:55:04 GMT

My TV box is staring to go on the blink but if you order a new one they just send an old model, what's the latest I can ask for?

Re: What TV box?

zulu17 — Mon, 23 Feb 2026 13:11:16 GMT

The Box Pro is the standard recording capable box. Note requesting a new box and reporting your current box faulty/unreliable are likely to be different processes. Which box do you currently have ?

Re: What TV box?

Kodikid — Mon, 23 Feb 2026 13:25:24 GMT

Just ring them

Tell them your box isn't working

They will either repair/replace with a new box..pro box

This is one of the benefits of paying a for a subscription service

Re: What TV box?

20-20 — Tue, 24 Feb 2026 15:21:01 GMT

I have the basic fibre and will try and see if I can request a replacement and that it be the pro box then.