https://community.bt.com/t5/EE-TV-YouView/Tv-box-pro-issue-with-syncing-my-remote/m-p/2457009#M84751 <P>Had this once and after a few repairs and resets with the tech team, home and 9 then home and 7 it worked - I think I ended up taking the batteries out for around 30 seconds, before doing another reset/repair with the remote and finally got it working - If not I would call BT and speak to the technical team for a replacement remote.</P> Mon, 09 Mar 2026 07:03:46 GMT Manatarms84 2026-03-09T07:03:46Z https://community.bt.com/t5/EE-TV-YouView/Tv-box-pro-issue-with-syncing-my-remote/m-p/2457004#M84750 <P>So I’ve had an issue recently where my HD channels went. I’m hoping that fixed now but I’ve been told to reset my box to allow a proper retune…after doing this it seems my remote isn’t talking to my box anymore. I’m at the “get started “ page and can’t click “ok” to get going…on and off work fine, but nothing else.</P><P>&nbsp;</P><P>ive don’t the remote reset ans resync sequence but I’m having no joy at all</P><P>&nbsp;</P><P>help!!!!</P> Sun, 08 Mar 2026 21:17:38 GMT https://community.bt.com/t5/EE-TV-YouView/Tv-box-pro-issue-with-syncing-my-remote/m-p/2457004#M84750 danny_gartside 2026-03-08T21:17:38Z https://community.bt.com/t5/EE-TV-YouView/Tv-box-pro-issue-with-syncing-my-remote/m-p/2457009#M84751 <P>Had this once and after a few repairs and resets with the tech team, home and 9 then home and 7 it worked - I think I ended up taking the batteries out for around 30 seconds, before doing another reset/repair with the remote and finally got it working - If not I would call BT and speak to the technical team for a replacement remote.</P> Mon, 09 Mar 2026 07:03:46 GMT https://community.bt.com/t5/EE-TV-YouView/Tv-box-pro-issue-with-syncing-my-remote/m-p/2457009#M84751 Manatarms84 2026-03-09T07:03:46Z