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BT Box Pro poor picture quality

Spewy87 — Fri, 20 Mar 2026 19:01:31 GMT

Hi all,

I have searched the forum without success for this specific issue.

when watching live tv or recordings the picture quality is poor.
if I switch to an alternative device ie - Xbox or fire stick the quality improves.

I think this proves the TV is ok, this has only happened since switching to pro box.

wishing I had the old brick back 🥹

happy to try any recommendations

Re: BT Box Pro poor picture quality

Walan — Sat, 21 Mar 2026 00:45:57 GMT

Hi there, I recently went through this exact same issue. It is a common frustration with the Pro Box. Before you give up on it, here is a 4-step checklist that usually helps:

Check the HD and 4K Add-on: Ensure the HD and 4K add-on (usually 6 pounds a month) is actually active in your account. Without it, the box defaults to Standard Definition for internet channels, which looks very poor on a 4K TV.

The 1080p Trick: Many find the Pro Box is poor at upscaling. Go to Settings, Picture and Sound, HDMI Display and try changing it from UHD to 1080p. Often, a Sony or LG TV does a much better job of upscaling the signal than the box does.

HDMI Enhanced Mode: Check your TV settings for the HDMI port the box is using. Look for a setting called Enhanced Format or HDMI UHD Color. If this is off, the colors can look washed out or milky.

Internet Mode vs Aerial: If you are using the box without an aerial, the quality depends on your Wi-Fi. If the Wi-Fi dips, the box lowers the resolution. If you have an aerial, try using that instead for a more stable picture.

Hope this helps! Using the apps directly on your TV or a console like the Xbox or PS5 often gives a much better picture than the box itself.

Re: BT Box Pro poor picture quality

Spewy87 — Sat, 21 Mar 2026 11:26:18 GMT

None of this worked unfortunately.

been online for over an hour with “support” useless

Re: BT Box Pro poor picture quality

Leanne_T — Sun, 22 Mar 2026 08:34:00 GMT

Hi there @Spewy87

Thanks for posting on the community.

If this has not been resolved for you since you last posted, please give our TV tech guides a call on 0330 1234 150, they will get the TV box looked into and see what is needed to help resolve the issues with the picture quality.

Thanks 🙂

Leanne.

Re: BT Box Pro poor picture quality

Spewy87 — Sun, 22 Mar 2026 09:17:55 GMT

Tried that, 1 hour on a call still no resolution 🤷🏻

I don’t have the patience for another hour.